Customer Service Manager

Insight Select; Dartford; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading manufacturer and distributor in the UK is seeking an experienced Customer Service Manager in Dartford. In this hybrid role, you'll lead a team, drive continuous improvements, and ensure exceptional service delivery in a dynamic B2B environment. The position offers a competitive salary ranging from £35,000 to £45,000, a discretionary annual bonus, and the opportunity to shape the customer service culture within the organization.

Benefits

Competitive salary

Discretionary annual bonus

Hybrid working model

Collaborative company culture

Opportunity for impact

Qualifications

• Proven experience in customer service management within a B2B environment is essential.
• Strong leadership skills and the ability to develop a team.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead, manage, and develop a team of Customer Service and Fleet professionals.
• Set and monitor individual and team performance targets.
• Drive continuous improvement across customer service systems and processes.
• Collaborate with various teams to support company objectives.

Skills

Leadership

Communication

Problem-solving

Organisational skills

Customer-focused mindset

Job description

Overview

Customer Service Manager — £35,000 - £45,000 | Longfield, Hybrid | Permanent

An established manufacturer and distributor based in Longfield is seeking an experienced Customer Service Manager to lead and develop their customer service and fleet teams. This is a fantastic opportunity to join a successful and forward-thinking business that is continuously evolving to meet the demands of a fast-moving B2B marketplace.

Responsibilities

• Lead, manage, and develop a team of Customer Service and Fleet professionals (approx. 6 staff).
• Set and monitor individual and team performance targets to ensure exceptional service delivery.
• Drive continuous improvement across customer service systems and processes.
• Collaborate with Sales, Operations, Marketing, Engineering, and Finance teams to support company objectives.
• Oversee the delivery of large fleet contracts, acting as the main post-sale contact.
• Build and maintain strong customer relationships to support ongoing business growth.
• Manage escalations and support in resolving customer issues effectively and efficiently.

About You

• Proven experience in customer service management within a B2B environment is essential.
• Strong leadership and team development skills.
• Excellent communication and problem-solving abilities.
• Strategic thinker with strong organisational and multitasking capabilities.
• A proactive, positive, and customer-focused mindset.
• Confident decision-maker with a track record of improving processes and achieving results.

What’s on Offer

• Competitive salary between £35,000 - £45,000 (DOE)
• Discretionary annual bonus
• Hybrid working (3 days office / 2 days home)
• Supportive and collaborative company culture
• Opportunity to make a genuine impact in a well-established, growing organisation