Customer Service Manager

Infinity Recruitment Consultancy Limited; Bourne; On-site; GBP 27,000 - 32,000; Full time

Job summary

A recruitment agency in Bourne seeks a Customer Service Manager to lead a small team. The role involves coaching, setting KPIs, and managing complex queries. Candidates should have experience in customer service management, strong communication skills, and intermediate Excel knowledge. The position offers a competitive salary up to £32,000, pension, onsite parking, and generous leave, among other benefits. Apply with your CV for consideration.

Benefits

Pension

Onsite parking

34 days annual leave

Social events

Training and development opportunities

Qualifications

• Experience managing or supervising a customer service team.
• Ability to grow and develop team members.
• Strong written and verbal communication skills required.
• Intermediate level Excel skills for reporting needed.
• Highly organized with excellent time management.

Responsibilities

• Oversee a customer service team and mentor staff.
• Set KPIs and act as an escalation point for queries.
• Assist in recruitment and deliver top-class customer service.

Skills

Customer service management

Coaching and mentoring

Strong communication skills

Time management

Tools

Excel

Job description

Overview

Our superb client based in Bourne is seeking an experienced Customer Service Manager to join them on a full-time permanent basis working 35 hours per week Monday – Friday between the hours of 8.30am – 6.00pm on a rota basis, every other Saturday with a day off in lieu the following week, and 2 bank holidays per year.

Responsibilities

As Customer Service Manager, you will be responsible for overseeing a small customer service team, being involved in coaching and mentoring, development and training, setting KPIs for your team, acting as an escalation point for complex queries or complaints, recruitment with the team, and assisting in the delivery of a top‑class customer service experience for internal and external contacts.

Qualifications

• Previous experience of managing/supervising a small customer service team.
• Experience of growing and developing a team.
• Strong written and verbal communication skills.
• Intermediate level Excel for reporting purposes.
• Excellent time management skills and highly organized.

Benefits

In return, our client is offering a starting salary up to £32,000 depending on level of experience, pension, onsite parking, 34 days annual leave inclusive of bank holidays, social events, an excellent working environment, and training and development opportunities.

Send your CV now for consideration.