Customer Service & Logistics Specialist

Acu-IT.net; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A fast-growing FMCG brand in Hammersmith seeks a Customer Service & Logistics Specialist to manage export processes and customer communications. The ideal candidate has over 3 years of experience in UK grocery supply, knowledge of SAP, and strong communication and organizational skills. This hybrid role offers a competitive package and the opportunity to thrive in a dynamic environment.

Benefits

Competitive salary

Bonus available

Hybrid working model

Qualifications

• Minimum 3+ years of relevant experience in UK grocery customer supply.
• Knowledge of UK grocer supplier portals is an advantage.
• Experience in fresh food would be ideal.

Responsibilities

• Manage the full export process from the UK to the EU.
• Maintain export paperwork.
• Support the EU made to order process within SAP.

Skills

Customer service expertise

Effective communication skills

Attention to detail

Team player

Problem-solving abilities

Tools

SAP

Excel (including pivot tables)

Job description

CUSTOMER SERVICE & LOGISITICS SPECIALIST

Location: Hammersmith

Contract: Permanent

Do you want to be part of one of the UK's fastest growing FMCG brands? Are you looking for a big challenge with huge potential for growth? Biotiful Dairy is the category leading Kefir producer and we have big ambitions. We are a fast growing, pioneering and ethical business who take pride in sharing our delicious and super healthy range of gut‑friendly products with the increasingly health‑conscious UK consumer.

To help us on this journey, we are looking for a first‑class Customer Service & Logistics Specialist who is passionate about what they do, and a real self‑starter. The Ideal candidate will have a good understanding of the EU export process, combined with experience in managing the full order to cash process for the UK chilled FMCG market.

This isn't for the faint hearted – the pace is fast, the standards are high and no day is the same. But if you are up for the challenge this could be the role that step changes your career.

Responsibilities

• Manage the full export process from the UK to the EU
• Maintain export paperwork
• Support the EU made to order process within SAP
• Manage customer orders for the Middle East and discounters working closely with our 3PL
• Proactively manage customer communications regarding shortages and order management
• Master data management for EU customers as well as the Middle East & UK discounters, ensuring new delivery points and products are set up at our 3PL
• Resolve customer claims
• Work effectively across the Ops / Supply team and be the "voice of the customer" in our operations team
• Build strong working relationships with commercial teams

The Ideal Candidate Has

• Minimum 3+ years of relevant, recent experience in UK grocery customer supply team, including (ideally) fresh food
• Knowledge of SAP would be advantageous
• Experience of UK grocer supplier portals (Tesco partners toolkit) would be an advantage
• Good understanding of "what matters" to UK grocery supply teams
• Effective communication skills
• An eye for detail is essential
• Comprehensive understanding of Excel including pivot tables and power query
• A good team player willing to step in and support other team members

BIOTIFUL VALUES – WHAT YOU WILL NEED TO SUCCEED

• Thrives under pressure in fast paced environments
• Self-starter, high energy, gutsy
• Delivers results: Can translate vision and strategy into viable action that achieves results
• Displays drive and purpose: Demonstrates focus, energy, and persistence to achieve objectives despite obstacles
• Sets the pace: Senses and exploits growth and improvement opportunities and exhibits a sense of urgency and personal ownership
• Makes smart decisions: Uses intuition, rational thinking, and sound judgement in analysing and resolving issues
• Create team synergy: Works collaboratively across boundaries to achieve common goals
• Winning relationships: strengthens networks and partnerships, and translates insight into business success

TEAM STRUCTURE AND LOCATION

• Reports into: Head of Customer Supply & Logistics
• Location: Hammersmith
• Office days: The working model is hybrid with an expectation of a strong office presence
• Weekends – Saturday mornings on a rota basis (Wednesday PM off in lieu)

Start: Immediate

Package: Competitive + bonus

We can offer a hybrid working model, competitive package and a great working environment so if you're interested, please apply via the link.