Customer service II

Dollar Tree; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Program

Educational Assistance

And much more!

Job summary

Dollar Tree Stores is seeking a Customer Service Associate II to support store operations, from merchandising to assisting customers, while maintaining a clean, welcoming environment.

You will be cross-trained to support the cash register and front-end duties as needed, delivering friendly interactions and accurate cash handling.

This role emphasizes teamwork, reliability, and the ability to lift items and stand for long periods in a retail setting.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store is highly preferred.
• Ability to follow instructions and interpret operational documents.
• Must be able to lift between 30 and 50 lbs and perform frequent walking, standing, stooping, and bending.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills; high integrity.

Responsibilities

• Receiving merchandise, unloading trucks, and processing freight safely.
• Merchandising and stocking as needed.
• Maintaining cleanliness and restocking facilities.
• Providing friendly and professional interactions with customers and staff.
• Managing sales transactions at the cash register.
• Protecting cash and company assets; other duties as assigned.

Skills

Customer service

Cash handling

Merchandising

Communication

Education

High school diploma or equivalent

Job description

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers.

Your Role:

As a Customer Service Associate II, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not limited to, the following:

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned*

Your Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Your Perks and Benefits:

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Educational Assistance
• And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Dollar Tree Stores is a leading value retailer offering a diverse selection of products at unbeatable prices across over 8,000 locations in North America.

500 Volvo Pkwy, Chesapeake, Virginia 23320, US