Customer Service Host

Kidzania London; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An indoor entertainment facility in Greater London is seeking a Customer Service Host. This hands-on role involves responding to visitor inquiries, issuing tickets, and assisting at the Reception area. The ideal candidate will possess a positive attitude and preferably have some customer service experience. The position comes with various benefits including discounted tickets, food, and development opportunities.

Benefits

Free and Discounted KidZania Tickets

Various Westfield Discounts

25% Discount in our retail shop

40% off on-site food & beverage

Convenient on-site parking

Development opportunities

Various training courses

Qualifications

• Previous customer experience would be desirable, but a can-do attitude is more important.

Responsibilities

• Respond to pre-visit enquiries and post-visit feedback.
• Cover the Reception area and assist with visitor questions.
• Issue tickets and visitor passes, and manage telephone calls.

Job description

Do you want to work in the biggest indoor city in London? Designed to empower and entertain kids, KidZania gives children the chance to challenge themselves and explore the world of opportunities. The concept effectively gives kids their first taste of independence and gets them thinking what they might want to be in the future.

Job Description

Working in team, the Customer Service Host will respond to all pre‑visit enquiries and post‑visit feedback, whilst covering a Reception area. This is a hands‑on role and will involve dealing with questions and queries, issuing tickets and visitor passes, taking telephone calls, responding to emails as well as handling some challenging situations. The Customer Service Team will be pro‑active in terms of providing information where required, will liaise with various departments to ensure our visitors’ expectations are exceeded. This role will also need to support the Admissions team during busy and peak periods.

Qualifications

Previous customer experience would be desirable for this role, however we look for candidates with a can‑do attitude.

Additional Information

RATES OF PAY & BENEFITS

The rates of pay for these positions are:

We also offer the following fantastic benefits:

• Free and Discounted KidZania Tickets
• Various Westfield Discounts
• 25% Discount in our retail shop and KidZania Birthday Parties
• 40% off on‑site food & beverage outlets
• Convenient on‑site parking
• Development opportunities
• Various training courses