Customer Service (FTC)

TSB Bank; Croydon; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading banking institution is seeking a Customer Service Consultant (Money Confidence Expert) in Croydon. The successful candidate will enhance customer confidence in banking, providing tailored support through face-to-face, telephone, and video interactions. This full-time role offers a salary of £29,430 and excellent benefits, including a flexible work schedule and a significant pension contribution. Join a team focused on exceptional customer experience and professional growth.

Benefits

Variable pay award based on performance

Pension contribution up to 13%

Private healthcare

25 days holidays plus bank holidays

Flexible benefits options

Qualifications

• Great with people; provide exceptional service in various formats.
• Ability to understand and support customer goals.
• Capable of answering questions and resolving issues.

Responsibilities

• Help customers build confidence in banking with TSB.
• Respond to enquiries and educate customers about products.
• Build relationships and provide tailored financial support.

Skills

Exceptional customer service

Strong team player

Understanding customer needs

Digital proficiency

Job description

TSB Bank Plc

Job Title

Customer Service Consultant (Money Confidence Expert)

Contract

12 Month Fixed Term Contract

Location

Croydon

Hours

Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis

Salary

£29,430 (£27,000 base, plus cash allowance of £2,430) and excellent benefits

About TSB

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.

What you’ll do

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital: develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.

Location Requirements

Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

• Extra 9% of your salary (£2,430) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
• Variable Pay Award (5% / £1,350 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%.
• 25 days holidays (plus bank holidays).
• Private Healthcare.

Benefits and Culture

We are TSB. Life Made More.

Call to Action

If this sounds right up your street, come and join our team. We make things happen!