Customer Service Executive - Spanish Speaking

Avenue Scotland; Glenrothes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A well-established client in Glenrothes is seeking a Spanish-speaking Customer Service Executive. The role involves assisting primarily Spanish-speaking customers, processing orders, and managing customer complaints. Candidates should have proven customer service experience and excellent IT skills. This is a full-time office-based role with potential for hybrid work after training, offering a competitive salary and excellent benefits.

Qualifications

• Fluency in Spanish is required for customer communication.
• Experience in a customer service role within an office.
• Experience in the manufacturing sector is preferred.

Responsibilities

• Assist Spanish-speaking customers and process orders.
• Monitor orders and provide updates to customers.
• Address customer complaints and work with finance teams.

Skills

Fluent in Spanish

Customer service experience

Excellent IT skills

Strong organisational skills

Excellent communication skills

Self-motivated

Tools

MS Office

Advanced Excel

Job description

Our well established Fife based client, are looking for a Spanish speaking Customer Service Executive to join their team.

Responsibilities

• Cover a variety of primarily Spanish-speaking customers plus other designated accounts in other territories.
• Review and process customer orders, acknowledging orders within agreed timescales.
• Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams.
• Liaise with the Finance team to resolve credit queries.
• Process customer complaints acting as interface between customers and internal Teams to resolve.
• Maintain regular contact with relevant External Sales Teams to ensure they are kept updated of any issues / changes as required.
• Maintain customer database with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.
• Contact customers frequently offering help and support and build relationships with customers.
• Provide lead time / delivery information / stock availability to customers on request.
• Release pricelists to customers in line with instructions from the Customer Service Supervisor / Customer Service Manager.
• Keep customers informed of any changes to services or products from Leviton Manufacturing UK Ltd as instructed by the Customer Service Supervisor / Customer Service Manager.
• Provide temporary cover for other accounts during holiday periods/ absence within the Customer Service Team.

Qualifications

• Must be fluent in Spanish (oral and written) as a large part of the role will involve communication direct with customers by phone and email.
• Proven customer service experience in an office related environment.
• Ideally experience working in the manufacturing industry.
• Excellent IT skills including MS office and advanced Excel.
• Excellent oral and written communication skills.
• Strong organisational and planning skills.
• Ability to work to tight deadlines.
• Self-motivated and flexible.

Benefits

You will receive a competitive salary + excellent benefits. This role is full-time Mon - Frid office based but may be flexible to work hybrid 2 days a week once training is completed.

Please send CV and application for consideration ASAP.