Customer Service Executive - Luxury Retailer - Social Team

Office Angels; Leeds; Hybrid; GBP 24,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Superstar to join a luxury retailer's friendly team in Leeds. The role involves handling customer inquiries via phone and email, ensuring a personal experience, and troubleshooting issues. Previous customer service experience is preferred. The position offers a salary of £24K with hybrid working after probation. Become part of a dynamic and growing business that values its team members and culture.

Benefits

Comprehensive onboarding plan

Valued opinions in product decisions

Supportive team culture

Qualifications

• Clear and professional phone manner is essential.
• Friendly and positive attitude required.
• Previous customer service experience is advantageous.

Responsibilities

• Handle all incoming phone and email correspondence efficiently.
• Create a personal and respectful experience for each customer.
• Troubleshoot customer issues regarding orders and assembly guides.
• Keep customers informed at every stage of the process.
• Assist with Trustpilot reviews.

Skills

Clear and professional phone manner

Friendly and positive attitude

Previous customer service experience

Job description

Are you ready to join a growing business as part of a dynamic team? Do you long for weekends off and have a background in hospitality or retail?

We are thrilled to partner with a luxury retailer in Leeds to find a Customer Service Superstar for their ever-growing, friendly team. Our client is driven by ambition and has achieved remarkable success in recent years. They are seeking positive, motivated individuals to join them on their journey. If you are a confident communicator, passionate about people, and eager to be part of an exciting business, this opportunity is not to be missed!

Location

Location: Leeds Dock (outskirts of the city centre), Hybrid Working after probation

Working Hours

Working Hours: 2‑week rotation (Week 1: 8 am – 4 pm, Week 2: 12 pm – 8 pm)

Start Date

Start Date: Immediate

Salary

Salary: £24K (self‑progression scheme available)

What makes this position so special?

• Work in a fantastic location, just a 15‑minute walk from the train station
• Feel valued as your opinions influence product decisions
• Benefit from a comprehensive onboarding plan to ensure your success in their team
• Join a business that truly cares about its culture and team wellbeing

Responsibilities

• Handle all incoming phone and email correspondence efficiently and effectively
• Create a personal and respectful experience for each customer
• Troubleshoot any customer issues regarding orders and assembly guides
• Keep customers informed at every stage of the process
• Assist with Trustpilot reviews

Qualities/Requirements

• Clear and professional phone manner
• Friendly and positive attitude
• Previous customer service experience, ideally in both phone and email communication

We review applications daily, so keep an eye on your phone and emails as we can't wait to talk to you about this exciting opportunity!

Join our client’s friendly, growing team and become an integral part of their success story. Apply now and unleash your potential!

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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