Customer Service Executive (Hybrid - Office & Remote)

Mashreq Bank; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic customer service company in the UK seeks a Customer Service Executive to engage clients and resolve issues in a hybrid work environment. The ideal candidate has excellent communication skills and a passion for outstanding customer service. Join our innovative team to thrive in a supportive atmosphere.

Qualifications

• Strong verbal and written communication skills.
• Proven ability to analyze and solve customer problems.
• A passion for delivering outstanding customer service.
• Familiarity with CRM systems and customer service tools.
• Ability to work collaboratively with teams.

Responsibilities

• Engage with clients in a professional manner.
• Identify and resolve customer issues.
• Maintain clear communication through various channels.
• Document customer interactions in the CRM system.

Skills

Excellent Communication

Problem-Solving

Customer Focus

Tech-Savvy

Team Collaboration

Tools

CRM systems

Microsoft Office Suite

Job description

Overview

Welcome to The Elite Job – a dynamic and innovative company that values excellence and embraces a hybrid work model, combining the best of both office and remote environments. As a leading player in the industry, we are committed to delivering top-notch customer service solutions and fostering a collaborative, inclusive, and growth-oriented work culture.

Position

Customer Service Executive (Hybrid - Office & Remote)

Company

The Elite Job

Location

Hybrid (Office & Remote)

Responsibilities

• Client Interaction: Engage with clients in a professional and courteous manner, addressing inquiries and providing timely and accurate information; demonstrate a deep understanding of our products and services to assist clients effectively.
• Problem Resolution: Proactively identify and resolve customer issues, aiming for swift and satisfactory solutions; collaborate with internal teams to streamline processes and improve overall customer satisfaction.
• Communication: Maintain clear and concise communication through various channels, including phone, email, and chat; provide updates and follow-ups to clients, ensuring they are well-informed throughout the resolution process.
• Documentation: Accurately document customer interactions and resolutions in our CRM system; contribute to the improvement of knowledge base articles for efficient issue resolution.

Required Skills

• Excellent Communication: Strong verbal and written communication skills; ability to articulate complex information in a clear and understandable manner.
• Problem-Solving: Proven ability to analyze and solve customer problems effectively; quick thinking and adaptability to changing scenarios.
• Customer Focus: A passion for delivering outstanding customer service; empathy and patience in handling customer concerns.
• Tech-Savvy: Familiarity with CRM systems and other customer service tools; proficiency in Microsoft Office Suite.
• Team Collaboration: Ability to work collaboratively with cross-functional teams; willingness to contribute ideas for continuous process improvement.

How to Apply

If you are excited about joining a dynamic team and contributing to an exceptional customer service experience, we invite you to apply for this position. Visit The Elite Job Careers to submit your application and resume.

Join us at The Elite Job, where your skills and dedication will be recognized, and your career will thrive in a supportive and innovative work environment.