Customer Service Executive (Contract)

The Retail Partnership Ltd; Greater London; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A dynamic retail company is seeking a part-time Customer Service Executive for a 7-week contract to assist with peak trading. The role involves delivering exceptional customer support across various channels while managing records in Shopify and Gorgias. Ideal candidates should have proven experience in customer service, particularly in e-commerce. This position allows flexibility to work remotely or from the London office.

Benefits

Competitive salary

Qualifications

• Proven customer service experience within e-commerce; fashion/homeware a plus.
• Proficient with Gorgias (essential) and Shopify (essential).
• Clear, friendly written and phone communication; calm under pressure and deadline-driven.

Responsibilities

• Responding quickly and professionally to customer enquiries via email, social, phone and live chat.
• Handling end-to-end service tasks: order processing, product queries, returns, exchanges and delivery updates.
• Owning case management in Gorgias: tagging, prioritising, macros, SLA adherence and escalation when needed.

Skills

Customer service experience

Communication skills

Attention to detail

Ability to work under pressure

Proficient with Gorgias

Proficient with Shopify

Job description

We're hiring a part-time Customer Service Executive for a 7-week contract (3 days per week) to support peak trading in a fashion-homeware business. You'll deliver prompt, professional support across all channels and keep their Shopify and Gorgias records accurate and up to date.

The role can be remote or office-based (London) and requires immediate start.

Main responsibilities will include:

• Responding quickly and professionally to customer enquiries via email, social, phone and live chat.
• Handling end-to-end service tasks: order processing, product queries, returns, exchanges and delivery updates.
• Owning case management in Gorgias: tagging, prioritising, macros, SLA adherence and escalation when needed.
• Keeping Shopify orders/customer records accurate; raising refunds, exchanges and replacements.
• Flagging recurring issues and sharing insights with the team to improve CX.

Person specifications

• Proven customer service experience within e-commerce; fashion/homeware a plus.
• Proficient with Gorgias (essential) and Shopify (essential).
• Clear, friendly written and phone communication; calm under pressure and deadline-driven.
• Strong attention to detail and ownership mindset; comfortable triaging multiple tickets.
• Available 3 days per week for 7 weeks between now and Christmas; able to work remotely or from London W10.

Up to £0.00 per annum + Competitive Salary