Customer Service Executive

Michael Page (UK); York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable non-profit organization in York is seeking a Customer Service Executive to provide support to members regarding healthcare services. Candidates should have experience in customer service, excellent communication skills, and a strong desire to help others. This role offers a competitive salary of £26,000+, comprehensive training, and opportunities for progress within the organization.

Benefits

Free gym on site

Generous holiday allowance

Free parking

Excellent benefits

Qualifications

• Experience in customer service from backgrounds like retail and hospitality is preferred.
• Ability to provide empathetic and effective support.
• Strong problem-solving skills and a good team player.

Responsibilities

• Support members with enquiries about health care services.
• Correspond with customers over the phone.
• Process claims and handle transactions efficiently.

Skills

Previous customer service experience

Excellent telephone manner

Strong communication skills

Empathy and understanding

Problem-solving

Team player

Job description

Overview

A new exciting Permanent Customer Service Executive Opportunity in York!

To work for a reputable Non For Profit Business!

About Our Client

About Our Client

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Service Executive to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Job Description

As a Customer Service Executive you will be supporting members with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

The Successful Applicant

• Previous customer service experience this could be from a range of backgrounds such as retail and hospitality
• Excellent telephone manner and strong communication skills
• Passionate about helping and supporting customers providing the best solution for them
• A high level of empathy and understanding
• An excellent problem solver
• A good team player

What\'s on Offer

• Salary of £26000+
• Reputable business within the non for profit sector
• Full training provided
• Excellent progression and development opportunities
• Central location in York
• Free parking
• Monday to Friday 9am-5pm
• Part time hours are available
• Excellent benefits
• Free gym on site
• Generous holiday allowance
• Option to buy and sell holidays
• Regular incentives
• Great team and culture
• Immediate interview