Customer Service Executive

Precision People; Wolverhampton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-established organisation in Wolverhampton is seeking a part-time Customer Service Executive on a 12-month fixed-term contract. The successful candidate will manage customer orders, handle queries, and provide excellent service via telephone and email. Ideal applicants will have a GCSE education, strong communication skills, and a proven background in customer service. This role offers a chance to grow with potential for a permanent position.

Benefits

Company pension scheme

23 days holiday (pro-rata)

Qualifications

• Experience in a customer service role is essential.
• Strong communication skills are required.
• Teamwork ability is necessary.

Responsibilities

• Handle customer orders, queries, and issues.
• Manage inbound calls and emails.
• Provide first-point customer resolution.

Skills

Excellent communication skills

Proven record in a customer service environment

Ability to work as part of a team

Education

GCSE standard of education

Tools

Microsoft 365

Job description

Customer Service Executive

Part-time - 12-month FTC

£12.71 p / h

Wolverhampton

Are you an experienced Customer Service Executive who loves delighting customers and being the first point of contact? If yes, read on…

My client is a well‑established organisation within the consumer products sector, known for delivering high‑quality household solutions and excellent customer support.

They are seeking a passionate and enthusiastic Customer Service Executive on a 12‑month fixed‑term basis to support their growing customer base. The successful Customer Service Executive will confidently liaise with customers and deliver a first‑class customer experience via telephone and email.

The Role – Customer Service Executive

• Handle customer orders, queries, and issues
• Manage inbound calls and emails in line with Service Level Agreements
• Liaise with internal teams and the parent company to deliver a proactive service
• Provide first‑point customer resolution
• Identify and understand customer needs, clarify information, and provide solutions or alternatives
• Build strong customer relationships
• Ensure all calls and emails are handled professionally, accurately, and efficiently

Working Hours

Monday to Friday, 10 : 00–14 : 00 (20 hours per week)

Contract

12‑month fixed term - possibility to go permanent

Benefits

Company pension scheme; 23 days holiday (pro‑rata)

Minimum Skills / Experience Required – Customer Service Executive

Essential

• GCSE standard of education
• Excellent communication skills
• Proven record in a customer service environment
• Ability to work as part of a team

Desirable

• Negotiation skills
• Decision‑making skills
• Microsoft 365 experience

About Precision People

Precision People is a leading recruitment agency that specialises in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership.

Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding candidates’ expectations.