Customer Service Executive

Think Specialist Recruitment; St Albans; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for a customer service representative in St Albans. The ideal candidate should have previous customer service experience, excellent communication skills, and be a strong team player. Responsibilities include handling customer enquiries, processing returns, and ensuring efficient communication between departments. The role offers a salary between £27,000 and £30,000, Monday to Friday from 9:00 am to 5:30 pm, office-based.

Qualifications

• Experience in handling customer enquiries through tickets and emails.
• Familiarity with supplier returns procedures is beneficial.
• Excellent communication and organisational skills are essential.

Responsibilities

• Handle customer enquiries through tickets and emails.
• Process customer returns and sales orders efficiently.
• Resolve customer issues professionally to resolution.

Skills

Previous experience within customer service

Great written and verbal communication skills

Strong organisational skills

High level of attention to detail

Team player with ability to work independently

Job description

Think Specialist Recruitment are pleased to be working with a leading organisation based on the outskirts of St Albans. This company have an exciting opportunity for a candidate with previous experience within customer service to join their business working within a team of 4.

This opportunity would suit someone with previous office based customer service experience, as well as someone who is a good team player.

Salary: £27,000 - £30,000 depending on experience

Monday - Friday 9:00am - 5:30pm - Office based

Duties

• Handling customer enquiries through tickets and emails within a timely manner
• Processing customer returns and sales orders
• Resolving customer issues professionally through to resolution
• Working with other departments to enhance customer service
• Working with suppliers to deal with product returns, tracking the status of returns and exchanges
• Ensuring prompt ordering of replacement stock through internal system
• Prepare and maintain documentation for returns including shipping labels
• Working with internal teams to find suitable replacement for products
• Monitor department inbox to ensure timely response to customer enquiries

Requirements

• Previous experience within customer service
• Familiar with supplier returns procedures
• Great written and verbal communication skills
• High level of attention to detail
• Great team player with the ability to work independently
• Strong organisational skills

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support