Customer Service Executive

NMS Recruit Ltd; Pentre Maelor; On-site; GBP 25,000; Full time

Job summary

A growing customer service firm in Pentre Maelor is seeking a Customer Service Executive to support business customers. Responsibilities include addressing queries, onboarding, and promoting products. The ideal candidate will have previous experience, strong communication skills, and a proactive approach. Benefits include a competitive salary, hybrid work, and career progression.

Benefits

£25,000 basic salary

25 days holiday plus bank holidays

Hybrid working

Up to 7% pension match

Private medical after probation

Great team environment and career progression

Qualifications

• Previous customer service experience is required.
• Excellent communication and problem-solving skills are essential.
• A positive, proactive, and customer-focused attitude is necessary.

Responsibilities

• Be the first point of contact for business customers.
• Support sales and onboarding process.
• Re-engage dormant accounts and build customer relationships.
• Promote suitable products and resolve issues professionally.
• Keep accurate records and follow company processes.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Positive, proactive attitude

Job description

We are looking for a Customer Service Executive to join a growing team after a recent company expansion. You will be supporting business customers, answering queries, and helping them get the best from the company's products and services.

Responsibilities

• Be the first point of contact for business customers
• Support sales and onboarding
• Re-engage dormant accounts
• Build strong customer relationships
• Promote suitable products and services
• Resolve customer issues quickly and professionally
• Keep accurate records and follow company processes

Benefits

• £25,000 basic salary
• 25 days holiday plus bank holidays (rising to 30)
• Hybrid working
• Up to 7% pension match
• Private medical after probation
• Great team environment and career progression

About you

• Previous customer service experience
• Strong communication and problem-solving skills
• Positive, proactive, and customer-focused

If this sounds like you, apply today. If you don't hear back within 5 working days, please assume your application has been unsuccessful.

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