Customer Service Executive

Precision People; Park Village; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Customer Service Executive in Wolverhampton on a part-time, 12-month fixed-term contract. The role involves handling customer inquiries via phone and email, ensuring excellent customer service, and building strong relationships. Ideal candidates will have excellent communication skills and a proven background in customer service. This role offers a competitive pay rate of £12.71 per hour and additional benefits such as a pension scheme and holiday entitlement.

Benefits

Company pension scheme

23 days holiday (pro-rata)

Qualifications

• Proven record in a customer service environment.
• Strong understanding of customer needs.
• Ability to handle customer queries and issues efficiently.

Responsibilities

• Handle customer orders, queries, and issues.
• Manage inbound calls and emails according to SLAs.
• Liaise with internal teams and provide proactive service.
• Build strong customer relationships.

Skills

Excellent communication skills

Ability to work as part of a team

Negotiation skills

Decision-making skills

GCSE standard of education

Tools

Microsoft 365

Job description

Customer Service Executive

Part‑time – 12‑month FTC

£12.71 p / h

Wolverhampton

Are you an experienced Customer Service Executive who loves delighting customers and being the first point of contact? If yes, read on…

My client is a well‑established organisation within the consumer products sector, known for delivering high‑quality household solutions and excellent customer support.

They are seeking a passionate and enthusiastic Customer Service Executive on a 12‑month fixed‑term basis to support their growing customer base. The successful Customer Service Executive will confidently liaise with customers and deliver a first‑class customer experience via telephone and email.

Responsibilities

• Handle customer orders, queries, and issues
• Manage inbound calls and emails in line with Service Level Agreements
• Liaise with internal teams and the parent company to deliver a proactive service
• Provide first‑point customer resolution
• Identify and understand customer needs, clarify information, and provide solutions or alternatives
• Build strong customer relationships
• Ensure all calls and emails are handled professionally, accurately, and efficiently

Working Hours : Monday to Friday, 10:00–14:00 (20 hours per week)

Contract

12‑month fixed term – possibility to go permanent

Benefits

• Company pension scheme
• 23 days holiday (pro‑rata)

Qualifications

• Essential :
• GCSE standard of education
• Excellent communication skills
• Proven record in a customer service environment
• Ability to work as part of a team
• Desirable :
• Negotiation skills
• Decision‑making skills
• Microsoft 365 experience

About Precision People

Precision People is a leading recruitment agency that specializes in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership.

Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding candidates’ expectations.

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