Customer Service Executive

ARNOLD CLARK AUTOMOBILES LIMITED; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading automotive company in Newcastle upon Tyne is seeking a Customer Service Executive to enhance the customer experience at their Chery/SEAT branch. The role involves preparing the showroom, supporting the sales team, and assisting customers throughout their purchasing journey. Ideal candidates will be confident communicators with a positive attitude and a full UK driving licence. This position offers substantial training and clear career progression into car sales, along with competitive employee benefits including holidays, private healthcare, and retail discounts.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

24/7 access to GP services

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Discount on new and used vehicles

Qualifications

• Full UK driving licence is required.
• Must be a confident communicator who understands that a positive attitude gets great results.
• Willingness to go the extra mile.

Responsibilities

• Preparing the showroom and cars for the day ahead.
• Assisting with showroom presentation and advertising.
• Supporting the Sales department to deliver excellent customer experience.
• Accompanying customers on test drives.
• Enhancing the customer journey from enquiry to delivery.

Skills

Confident communicator

Positive attitude

Team player

Initiative

Job description

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Chery/SEAT branch in Benton and help customers get excited about our products. At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Qualifications

• You will be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• You are eager to progress within this role to car sales

Company Values

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

Benefits

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• Discount on new and used vehicles
• Contributory pension scheme

Hours

You'll work a five-day week on a set rota that includes weekends (38 hours per week).

To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.