Customer Service Executive

TurnerFox Recruitment; Mansfield; On-site; GBP 27,000; Full time

Job summary

A leading recruitment agency is seeking a motivated Customer Service Executive in Mansfield. You will support mainly B2B customers, ensuring excellent service and smooth order processing. This role entails assisting with orders and queries, alongside handling some B2C enquiries. Ideal candidates have strong communication and organisation skills, are comfortable in a fast-paced environment, and have previous experience in customer service or retail. The position offers a competitive salary of £26,700 per annum.

Qualifications

• Comfortable working in a fast-paced environment.
• Previous experience in customer service, retail, or ecommerce is preferred.

Responsibilities

• Support day to day ecommerce and retail operations.
• Assist B2B customers with orders and queries.
• Handle occasional B2C enquiries.

Skills

Strong communication skills

Organisational skills

Proactive attitude

Tools

Freshdesk

Shopify

Job description

Customer Service Executive

Mansfield

Hours: Mon - Fri 8.30am-5.00pm

c£26,700pa

We're looking for a motivated and organised individual to join our client as a Customer Service Executive. You'll play a key role in supporting our mainly B2B customers, with the occasional B2C enquiry, ensuring they receive excellent service and smooth order processing.

What You'll Do

• Support day to day ecommerce and retail operations
• Assist B2B customers with orders, queries, and product information
• Handle occasional B2C enquiries
• Use platforms such as Freshdesk, Shopify, and other internal systems (full training provided)
• Work closely with the wider team to ensure efficient workflows and great customer experiences

What We're Looking For

• Strong communication and organisation skills
• Comfortable working in a fast-paced environment
• A proactive attitude and willingness to learn
• Previous experience in customer service, retail, or ecommerce

Interested?? Call TurnerFox Recruitment on (phone number removed) or email your CV today

Thank you for applying with us. TurnerFox Recruitment Team

Key words for this vacancy - Customer service / call centre / customer coordinator / customer account manager / customer contact agent / customer advisor / call centre operative