Customer Service Executive

Concentrix; Kirkwall; Hybrid; GBP 28,000; Full time

Job summary

A leading customer service provider in the UK is looking for a Customer Service Executive to manage customer interactions through phone, chat, and email. Candidates should have excellent customer service experience and communication skills, with a passion for cars being a plus. The role offers a competitive salary and diverse benefits, including vacation days, a pension scheme, and employee discounts.

Benefits

28 days of vacation

Pension Scheme

Employee Assist Program

Discounted gym membership

Dental cover

Employee Stock Purchase Plan

Refer a Friend incentive

Qualifications

• Minimum 6-12 months of excellent customer service experience.
• Auto enthusiast experience desired, but not mandatory.
• Experience in a fast-paced environment.

Responsibilities

• Manage inbound & outbound customer contact through various channels.
• Deal with inbound calls/emails regarding customer queries.
• Provide dealer support and ensure accurate reporting.

Skills

Excellent customer service experience

Excellent English written and communication skills

Computer literacy and technical mindset

Organizational skills

Team Player

Job description

Customer Service Executive

Take steps towards a new career today!

Are you ready to take the driver's seat in customer service excellence? We’re on the hunt for a dynamic and enthusiastic Customer Support Advisor to join our team working for our client, at their Chiswick site. If you've got a passion for high quality cars and a knack for delivering top-notch service, then we’re looking for you.

• Excellent salary of £27,144.
• Location – Unit 1, Floor 2, Building 7, Chiswick Park, 566 Chiswick High Rd, Chiswick, London W4 5YG
• Hours of work – 40 hours paid production. Must be fully flexible between Monday to Saturday 8.30am to 6.00pm. Potential for Sunday work in the near future.

Role of Game Changer will include:

• Inbound & outbound customer contact management (phone, chat, form/email, social).
• Dealing with inbound calls/emails from customers, supporting multiple queries ranging from general car queries to car orders.
• Provide dealer support.
• Reporting on activities through inputs into AWS and DMS database systems.
• Outbound lead follow up.
• Providing responses to web/online form.
• Manage technical queries from customer and assist them where possible.
• Complete satisfaction survey calls and emails.
• Manage complaints about product, offers and dealers from customers.
• Sales Complaints, gathering facts and managing interaction with dealers and customers to support a quick, professional and organized turnaround of sales‑based cases for Omoda, Jaecoo and Chery brands.
• Ensure accurate reporting and update case activity as needed.

Game changing benefits:

• 28 days of vacation.
• Pension Scheme: auto enrolment after 92 days employment (if eligible).
• Employee Assist Program: a range of support and resources, accessed free.
• Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.
• PUREGYM: Discount & 0% joining fee.
• UNUM Dental cover: comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Group Life Assurance: open to all UK employees from day 1 of employment.
• Employee Stock Purchase Plan: offered to staff working at Concentrix. The ESPP allows you to buy Concentrix stock (CNXC).
• Refer a Friend incentive

What we’re looking for

• Excellent customer service experience. Minimum 6-12 months.
• Auto enthusiast – experience desired not mandatory.
• Excellent English written and communication skills.
• Experience of fast-paced environment.
• Computer literacy and technical mind‑set.
• Organisational skills - Keeping things in order is your second nature.
• Team Player - Be part of a winning team that delivers first‑class customer support.
• Create unshakable trust by keeping promises, owning responsibilities, and giving customers an open and honest experience.
• Handle inquiries with professionalism and finesse, leaving customers with a memorable, premium experience.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: UK, Work at Home, GB

Language Requirements:

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