Customer Service Executive

SRM Recruitment; Hatfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service recruitment agency is seeking a motivated individual to provide outstanding customer care in a busy role in Hatfield. You will engage with customers via inbound and outbound calls, manage inquiries, and build strong relationships. Ideal candidates have experience in customer service or sales, are confident communicators, and excel in a fast-paced environment. The position is full-time and fully office-based, offering a dynamic opportunity to make a difference with every interaction.

Qualifications

• Previous experience in a customer service or sales environment, ideally in a contact centre.
• Ability to build rapport quickly and communicate information clearly.
• Proactive and solution-focused in handling customer enquiries.

Responsibilities

• Responding to calls and emails to resolve customer enquiries promptly.
• Creating new customer accounts and updating records.
• Managing customer queries in line with company policies.

Skills

Customer service experience

Confident communicator

Ability to up-sell

Organizational skills

Attention to detail

Job description

Job Description

Are you motivated by delivering outstanding customer care and creating positive experiences?

Do you enjoy working in a busy, varied role where you’ll be speaking with customers, managing enquiries, and building strong relationships day-to-day?

We’re supporting a fantastic opportunity for someone who loves engaging with people, is confident handling both inbound and outbound calls, and thrives in a role where every interaction makes a difference.

Location: Hatfield

Working Arrangement: Fully office based

Hours: Full time, 37.5 hours per week

Key Responsibilities

• Responding to incoming calls and emails, ensuring all customer enquiries are resolved promptly and professionally.
• Creating new customer accounts, updating records, and sharing information about the latest product ranges.
• Following up with prospective customers who have shown interest, guiding them through available product options.
• Managing customer queries in line with company policies and delivering a first-class service every time.
• Providing general administrative support, including issuing documentation and overseeing email correspondence.
• Building and maintaining strong working relationships with internal and external stakeholders.

About You

• Previous experience in a customer service or sales environment, ideally gained in a contact centre setting.
• Confident communicator with the ability to spot opportunities to up-sell or cross-sell where appropriate.
• Able to build rapport quickly and articulate information clearly in both written and verbal communication.
• Proactive, solution-focused, and comfortable handling a variety of customer enquiries.
• Highly organised with excellent attention to detail and the ability to juggle multiple tasks.

This position is advertised by SRM Recruitment, Welwyn Garden City.

If you’re interested in this vacancy - or would like to hear about similar opportunities - please get in touch with our Senior Consultant, Lizzie Burgess, for a confidential conversation.

Our Welwyn Garden City office recruits permanent, temporary, and contract professionals across Accountancy & Finance, HR, Marketing & Creative, Office Support, and Procurement & Supply Chain.