Customer Service Executive

BCT Resourcing; Guildford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A specialist software provider in the UK is seeking a Customer Support Executive. In this role, you will be the first point of contact for customers, providing excellent service and support. Responsibilities include managing support tickets, responding to customer inquiries, and ensuring effective communication. Ideal candidates will have experience in customer service and strong communication skills. The position offers a salary starting at £25,000, hybrid working, and various employee benefits including healthcare and pension.

Benefits

£25,000+ salary

Hybrid working (2 days office / 3 days home)

24 days holiday + bank holidays

Pension

Healthcare

Gym discount

Free parking

Laptop provided

Bonus

Social events

Qualifications

• Experience in customer service or support/helpdesk roles.
• Strong verbal and written communication skills are essential.
• Team-oriented with a reliable and customer-focused attitude.

Responsibilities

• Triage inbound support tickets and route to correct teams.
• Answer inbound customer calls and direct inquiries appropriately.
• Provide clear, professional communication to customers.
• Log and document customer interactions accurately.
• Support customers with software-related queries.

Skills

Customer service experience

Excellent communication skills

Strong telephone manner

Team-oriented and reliable

Tools

CRM systems

SQL

HubSpot

Aircall

Job description

Customer Support Executive

Our client is a specialist software provider, looking for a Customer Support Executive to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.

Key Responsibilities

• Triage inbound support tickets and route to the correct technical teams
• Answer inbound customer calls and direct enquiries appropriately
• Provide clear, professional customer communication
• Log and document customer interactions accurately
• Support customers with general software‑related queries

Skills & Experience

Essential

• Customer service or support/helpdesk experience
• Excellent verbal and written communication skills
• Strong telephone manner
• Team‑oriented, reliable, and customer‑focused

Desirable

• CRM or telephony system experience
• SQL, reporting tools, or XML knowledge
• Second language (German, Spanish, or French)
• Familiarity with HubSpot and Aircall is a plus

Benefits

• £25,000+ salary (depending on experience)
• Hybrid working (2 days office / 3 days home)
• 24 days holiday + bank holidays
• Pension, healthcare & gym discount
• Free parking, laptop provided
• Bonus, social events & additional perks

Working Hours

37.5 hours per week
8:00am–4:30pm (1-hour lunch)
First 3 months: 3 days per week in the office for onboarding