Customer Service Executive

Zest Recycle; Greater London; On-site; GBP 28,000; Full time

Job summary

A waste management broker based in Brentwood is seeking a Customer Service Executive to provide exceptional support to customers. In this full-time role, you will manage inquiries, coordinate with service providers, and assist in administrative tasks. The ideal candidate should have strong customer service experience, excellent organizational skills, and be proficient in Microsoft Office and Hubspot. A collaborative environment awaits you, along with a competitive salary and benefits including 25 days holiday and free parking.

Benefits

Competitive salary

25 days holiday plus bank holidays

Pension

Employee of the Month / Monthly Star Award programme

Free parking on-site

Active company social programme

Qualifications

• Experienced in office administration with excellent organizational skills.
• Proven customer service experience in a busy environment.
• Excellent PC literacy with knowledge of Microsoft Office and Hubspot.
• Ability to work independently and demonstrate initiative.

Responsibilities

• Provide high-quality customer service to customers.
• Handle telephone and email inquiries using Hubspot.
• Prepare quotations and source solutions for customer requests.
• Liaise with service providers and resolve invoice queries.

Skills

Office administration

Customer service experience

Microsoft Office Suite proficiency

Hubspot or similar ticketing system

Excellent communication skills

Organizational skills

Ability to multitask

Job description

Job Title

Customer Service Executive

Location

Brentwood, Essex (Office Based)

Salary

£27,300 per annum depending on experience

Job Type

Full Time, Permanent

MUST DRIVE / HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION

Who are Zest Recycling?

We're a recycling and waste management broker that isn't afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector.

At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.

The Role

The Customer Service Executive role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.

Responsibilities

• Handle routine telephone and email enquiries using Hubspot and processing orders via Weighsoft with supervision or direction as required from the Customer Servivce Manager
• Escalate unusual or complex telephone and email enquiries
• Record customer queries and complaints using Hubspot
• Update and amend service schedules
• Liaise with service providers over day-to-day operations
• Liaise with the Finance department, customers and suppliers to resolve invoice queries and seek supervision as required
• Prepare quotations with direction from the Customer Service Manager
• Source solutions for new waste streams with direction from the Customer Service Manager
• Liaise with relevant individuals re new enquiries / orders to be fulfilled
• Under the direction of the Customer Service Manager, research new solutions to different customer requests
• Fulfil customers' administrative processes which may include attendance at sites to assist with planning meetings
• Set up new supplier accounts
• Liaise with Account Managers for advice and support on client accounts
• Supporting Month-end invoice process ensuring supplier information is obtained on time (e.g. weights)

Skills & Experience Required

• Previous office administration and excellent organisational skills. Experienced in working with senior individuals
• Experience in providing customer service
• Experience of working in an extremely busy, fast paced and demanding environment
• Excellent PC literacy with an advanced knowledge of Microsoft Office Suite and Hubspot or a similar 'ticketing' system
• The individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essential
• Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team
• The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role
• Willingness and aptitude to grow the role to take on new challenges

Working Hours

Monday to Friday 8am to 5pm based in our Brentwood office

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Pension
• Employee of the Month / Monthly Star Award programme
• Free parking on-site
• Active company social programme

Recruitment

Please Note: NO AGENCIES

Are you ready to become part of our team of dedicated individuals who collectively ensure the success of Zest Recycling and set us apart from our competitors? If so, please click the APPLY button to get started.

Applicants with the experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Business Support, Office Administrator and Administrative may also be considered for this role.

Click APPLY to send your CV for this role.