Customer Service Executive

Dynamite Recruitment Solutions Ltd; Ferndown; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Executive to handle inbound inquiries and coordinate appointments for a well-established business in Dorset. This full-time role offers a competitive hourly rate and requires strong organizational skills and call handling experience. A hybrid working option is available after training.

Qualifications

• Experience in call centre or receptionist roles required.
• Medical setting experience is advantageous but not essential.
• Ability to manage a heavy workload.

Responsibilities

• Handle up to 120 inbound calls daily.
• Schedule and cancel appointments across multiple diaries.
• Update client information and manage basic queries.

Skills

Organisational skills

Computer proficiency

Call handling

Job description

Customer Service Executive

Salary: £12.27 P/H on weekdays with a higher weekend rate of £13.42 - £14.50 per hour

Hours: This is a full-time position working 8 hours a day between 7am and 10pm on a rota. You will be required to work 1 in 4 weekends on a rota.

Location: Ferndown, Dorset. Hybrid option available after training.

Dynamite Recruitment is looking for an experienced Customer Service Executive to manage inbound enquiries, liaise with clients, and coordinate appointments for a well-established business based in Dorset.

Responsibilities:

1. Handling a large volume of inbound calls from clients, customers, and third parties (up to 120 per day).
2. Scheduling and cancelling appointments across multiple diaries.
3. Updating client information.
4. Managing basic customer queries.
5. Completing general administration tasks.

Ideal Candidate:

• Call centre, call handling, or receptionist experience is required.
• Receptionist experience, preferably in a medical setting, is advantageous but not essential.
• Strong organisational skills.
• Computer and IT proficiency.
• Ability to manage a heavy workload.
• Experience in the medical industry is beneficial but not essential.

To be considered, please submit your CV or contact Fran Curtis.