Customer Service Executive

Optima Recruitment; Epsom; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment agency in Epsom is offering a customer service position with genuine career progression opportunities. The successful candidate will handle inquiries, issue necessary documentation, and manage account transactions for customers. Required qualifications include GCSE education and prior customer service experience. The role offers a salary up to £27,000 plus a discretionary bonus, along with a comprehensive benefits package including a pension scheme and professional study support.

Benefits

Pension Scheme

BUPA Membership

Professional Study Support

Free Parking

Social Events

Staff monthly draw

Perkbox

Life assurance

Income protection

Season ticket loan

Buy and sell holiday

Qualifications

• Minimum C grade in Math and English.
• Experience in financial services, banking, or insurance is advantageous.
• Confident and professional telephone manner.

Responsibilities

• Handle telephone enquiries and respond efficiently.
• Issue literature and application forms to customers.
• Follow up enquiries to convert them into applications.
• Provide progress updates to customers.
• Produce management information reports.
• Conduct account transactions for customers.

Skills

Customer service experience

Telephone handling

Organizational skills

Attention to detail

Education

GCSE level 5 grade A – C

Job description

Genuine career progression and a benefits package which is second to none

A great opportunity to work for one of the leading employers in the area who offer professional and structured training and development opportunities.

Opportunities to study for professional qualifications, including the CeMAP

• Based in Epsom
• Up to £27,000 (DOE) + discretionary bonus
• 25 days holiday (rising to 28 days) + bank holidays
• Hybrid (after training)

Job Description

• Dealing with telephone calls and responding efficiently to enquiries
• Issuing relevant literature, illustrations and application forms to customers
• Proactively following up enquiries with a view to converting these into applications
• Responding to requests for progress updates from customers
• Producing regular ad-hoc management information reports
• Conducting account transactions for new and existing customers

Person Specification

• Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math’s & English)
• Previous customer service experience
• Previous experience of handling incoming telephone calls
• A background in financial services, banking, insurance or similar would be an advantage
• Strong administrative and organisational ability and a keen attention to detail
• Confident, clear and professional telephone manner

Benefits

• Pension Scheme
• BUPA Membership
• Professional Study Support
• Free Parking
• Social Events
• Staff monthly draw
• Perkbox
• Life assurance
• Income protection
• Season ticket loan
• Buy and sell holiday

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3‑month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.