Customer Service Executive

SRM Recruitment; England; On-site; GBP 22,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a motivated Customer Service Representative in Hatfield. The role involves handling customer enquiries, building relationships, and providing exceptional service. Ideal candidates will have previous experience in customer service or sales and possess excellent communication and organizational skills. This is a full-time position based in an office environment.

Qualifications

• Previous experience in a customer service or sales environment.
• Confident communicator with the ability to up-sell or cross-sell.
• Proactive, solution-focused, and comfortable with customer enquiries.

Responsibilities

• Respond to incoming calls and emails, resolving customer enquiries.
• Create new customer accounts and update records.
• Follow up with prospective customers about product options.
• Manage customer queries and provide first-class service.
• Provide general administrative support.

Skills

Customer service experience

Confident communication

Relationship building

Organizational skills

Job description

Are you motivated by delivering outstanding customer care and creating positive experiences? Do you enjoy working in a busy, varied role where you’ll be speaking with customers, managing enquiries, and building strong relationships day‑to‑day?

We’re supporting a fantastic opportunity for someone who loves engaging with people, is confident handling both inbound and outbound calls, and thrives in a role where every interaction makes a difference.

Location: Hatfield
Working Arrangement: Fully office based
Hours: Full time, 37.5 hours per week

Key Responsibilities

• Responding to incoming calls and emails, ensuring all customer enquiries are resolved promptly and professionally.
• Creating new customer accounts, updating records, and sharing information about the latest product ranges.
• Following up with prospective customers who have shown interest, guiding them through available product options.
• Managing customer queries in line with company policies and delivering a first‑class service every time.
• Providing general administrative support, including issuing documentation and overseeing email correspondence.
• Building and maintaining strong working relationships with internal and external stakeholders.

About You

• Previous experience in a customer service or sales environment, ideally gained in a contact centre setting.
• Confident communicator with the ability to spot opportunities to up‑sell or cross‑sell where appropriate.
• Able to build rapport quickly and articulate information clearly in both written and verbal communication.i>
• Proactive, solution‑focused, and comfortable handling a variety of customer enquiries.
• Highly organised with excellent attention to detail and the ability to juggle multiple tasks.

This position is advertised by SRM Recruitment, Welwyn Garden City.

If you’re interested in this vacancy - or would like to hear about similar opportunities - please get in touch with our Senior Consultant, Lizzie Burgess, for a confidential conversation.

Our Welwyn Garden City office recruits permanent, temporary, and contract professionals across Accountancy & Finance, HR, Marketing & Creative, Office Support, and Procurement & Supply Chain.