Customer Service Executive

Sanderson Recruitment Careers; England; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading financial services provider in West Sussex is seeking an experienced Customer Service Executive. You will be the first point of contact for customers, handling inquiries across channels, while also identifying process improvements. The ideal candidate has proven customer service experience and strong communication skills, with knowledge of financial services being desirable. This full-time position offers a hybrid working model and a salary of £25,000 - £29,000.

Qualifications

• Proven customer service experience in a contact centre or customer support role.
• Strong communication skills, both verbal and written.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customers.
• Handle customer enquiries across multiple channels.
• Collaborate with internal teams to resolve complex queries.
• Suggest process improvements for better service delivery.

Skills

Customer support

Call centre operations

Client relationship management

Strong communication skills

Job description

Customer Service Executive - Financial Services

Location: West Sussex Office

Contract: Full‑Time, Permanent, Flexible Hybrid Working

Salary: £25,000 - £29,000 (DOE) + Benefits

Due to continued growth and increased demand, a leading financial services provider based in West Sussex is seeking an experienced Customer Service Executive with a strong background in customer support, call centre operations, and client relationship management. If you are passionate about delivering exceptional customer experiences, resolving queries efficiently, and working in a regulated financial environment, this role is for you.

The Role

• Act as the first point of contact for customers and members.
• Handle customer enquiries across multiple channels (phone, email, live chat).
• Participate in team meetings and share updates.
• Collaborate with internal teams to resolve complex queries.
• Identify and suggest process improvements for better service delivery.
• Develop knowledge of financial products, compliance, and customer care best practices.

Your Experience

• Proven customer service experience in a contact centre, customer support, or client services role.
• Exposure to financial services, banking, or insurance is desirable but not essential.
• Strong communication skills - verbal and written.
• Ability to work under pressure and maintain composure in a fast‑paced environment.