Customer Service Executive

Office Angels; England; On-site; GBP 22,000 - 26,000; Full time

Job summary

A recruitment agency is seeking a proactive Customer Service Representative to join a well-established engineering business in Hove. This full-time position offers a salary of up to £26,000, ensuring excellent customer service while processing orders and managing accounts. Ideal candidates will have experience in customer service, strong communication skills, and proficiency in Microsoft Office. The role includes 33 days of holiday, private healthcare after probation, and other benefits.

Benefits

33 days holiday

Private healthcare after probation

Pension scheme and profit share

Employee rewards and discounts

Cycle-to-work scheme

Qualifications

• Previous experience in a customer service or order processing role.
• Strong proficiency in Microsoft Office, especially Excel and Word.
• Ability to manage time and workload efficiently under pressure.

Responsibilities

• Support customers with their orders and enquiries.
• Manage accounts and process orders through the ERP system.
• Ensure excellent service throughout the sales process.

Skills

Customer service experience

Confident communication skills

Microsoft Office skills

Ability to prioritise

Experience with ERP/MRP systems

Job description

Customer Service Representative

Location: Hove

Hours: Full-time, 37.5 hours per week

Salary: Up to £26,000 (depending on experience)

We’re working with a well-established engineering and manufacturing business to find a proactive Customer Service Representative to join their friendly team in Hove.

You’ll be responsible for supporting customers with their orders and enquiries, managing accounts, processing orders through the ERP system, and ensuring excellent service throughout the sales process.

What you’ll need:

• Previous experience in a customer service or order processing role
• Confident communication skills and attention to detail
• Strong Microsoft Office skills (especially Excel and Word)
• Ability to prioritise and work well under pressure
• Experience using ERP/MRP systems (advantageous but not essential)

What’s on offer:

• Salary up to £26,000
• 33 days holiday (including bank holidays)
• Private healthcare after probation
• Pension scheme and profit share
• Employee rewards and discounts
• Cycle-to-work scheme

If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client’s team.

To apply, send your CV along with the name of the role you are applying for to [e-mail].

Office Angels is an equal opportunity employer and is acting as a recruitment agency for this vacancy. We are an equal opportunities employer who respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.