Customer Service Executive

Office Angels; England; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Executive for a dynamic manufacturing client in Edenbridge. You will act as a critical point of contact for customers, ensuring satisfaction and managing inquiries effectively. Ideal candidates possess strong communication skills, are customer-focused, and thrive in a fast-paced environment. This role not only offers a competitive salary but also a supportive team that values your career growth and well-being.

Benefits

24 days annual leave + Bank Holidays

Annual Bonus

Pension

Private Medical

Career Opportunities

Social/Team Events

Qualifications

• Strong customer focus and confidence in communication.
• Dependable and proactive in supporting colleagues.
• Ability to prioritise and work under pressure.

Responsibilities

• Act as point of contact for customers and ensure requirements are met.
• Handle incoming orders efficiently.
• Liaise with planning on production and delivery dates.

Skills

Excellent interpersonal and communication abilities

Team-oriented mindset

Strong multitasking skills

Proficiency in Microsoft Office

Job description

Job Title: Customer Service Executive

Location: Edenbridge

Salary: c28,000 per annum + Annual Bonus

Benefits: 24 days annual leave + Bank Holidays, Annual Bonus, Xmas Close, Pension, Private Medical, Parking, Career Opportunities and Social/Team Events.

Hours: Monday - Friday - 8.30am - 5pm. Office based. 1 day Hybrid/Remote working once training/probation is completed.

Are you a customer service superstar ready to take your career to the next level? Our client, a leading organisation in the manufacturing and production industry, is on the lookout for a passionate and proactive Customer Service Executive to join their dynamic team in Edenbridge! A fun, supportive and busy team, where no two days are the same!

Key Responsibilities:

• Act as a customer's internal point of contact, ensuring customer's requirements are met and all orders are dealt with efficiently.
• Handle incoming orders, process and acknowledge.
• Organise pricing through the estimating team.
• Liaise with planning about production and delivery dates. Issue critical path dates and ensure any changes are communicated to the customer.
• Deal with both new projects and repeat orders for the customer from beginning to end.
• Support both External Sales and Account Managers with their internal admin.
• Liaise with the QA team on any problems arising from the customer, ensure that the customer is kept informed on any investigation for quality issues.
• Liaise with customers about order specifications.
• Issue stock and order reports to customers.
• Teams call communication.

What We're Looking For:

• A strong customer focus with excellent interpersonal and communication abilities.
• Confidence in liaising with individuals at all levels, both internally and externally.
• A team-oriented mindset, being dependable and proactive in supporting colleagues.
• Strong multitasking skills, with the ability to prioritise and work under pressure to meet deadlines.
• Self-motivation and good decision-making skills.
• A professional telephone manner, adaptable to changing customer needs.
• Proficiency in Microsoft Office and familiarity with MIS systems.

Why This Role is Exciting:

This is more than just a job; it's an opportunity to make a real impact! You'll be at the heart of operations, ensuring customers are not just satisfied but delighted with the service they receive from start to finish. Your contributions will directly influence the success and growth in the industry.

Join Our Team!

If you are ready to bring your enthusiasm and dedication to a role that truly values customer service, we want to hear from you! Apply today and take the first step towards a rewarding career with our client.

How to Apply:

Send your CV online for consideration, or send directly to (url removed). Apply today, interviews will be taking place ASAP.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.