Customer Service Executive

First Recruitment Services; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Executive to join a dedicated team in the UK. This full-time temporary position offers an hourly rate of £13.05 with potential for permanent placement. Responsibilities include providing exceptional customer service through various channels, collaborating with team members, and resolving customer queries efficiently. The ideal candidate should possess strong communication skills and a passion for helping others.

Qualifications

• Passion for customer service and helping people.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Provide world-class customer service via various channels.
• Ensure customers are supported efficiently.
• Offer expert technical advice before purchase.

Skills

Customer service passion

Strong communication skills

Team collaboration

Job description

Customer Service Executive

Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their ‘DIY’ shutter orders. You’ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday : 9 : 00 am – 5 : 30 pm and one Saturday per month : 10 : 00 am – 4 : 00 pm (rota basis).

Key Responsibilities :

• Provide world-class customer service via phone, email, social media, and live chat.
• Ensure customers are supported efficiently and effectively at every touchpoint.
• Offer expert technical advice before purchase to build customer confidence.
• Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.
• Liaise with manufacturers and customers to resolve queries and finalise technical drawings.
• Manage shipping and delivery data through our CRM.
• Resolve delivery, damage, or design issues quickly and professionally.

Essential Skills & Attributes :

• A passion for customer service and helping people.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Positive, hardwo...