Customer Service executive

Thrive Group; City Of London; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Customer Success Specialist to join a client in Warminster. The role involves providing outstanding customer service and is primarily hybrid. Candidates should have experience in customer service, possess excellent communication skills, and be IT literate. The position offers a salary of £26,000 to £27,000 per annum, plus benefits including healthcare and holiday increments.

Benefits

33 days holiday

Discounted Private Healthcare

Staff discount

Qualifications

• Previous experience in a call centre or customer service environment.
• Ability to work under pressure to deadlines.
• Excellent verbal and written communication skills.

Responsibilities

• Provide outstanding customer service on inquiries.
• Respond to customer inquiries via phone, email, or chat.
• Accurate record-keeping of customer interactions.

Skills

Customer service experience

Communication skills

IT Literacy

Job description

Customer Success Specialist

Thrive Group are delighted to be supporting our client in Warminster who are actively looking to recruit a Customer Success Specialist to join the team on a temp to permanent basis (for the right candidate). The role is predominately based in Warminster, with a requirement to also work in Chippenham.

What you will be doing :

To provide outstanding customer service on both incoming and proactive outgoing customer enquiries and be able to manage customer expectations and assist in resolving queries.

Respond promptly and professionally to customer inquiries via phone, email or chat.

Provide accurate information regarding products, services, policies, and procedures.

Assist customers in placing orders, processing returns or managing accounts.

Accurately record customer interactions and transactions in the CRM system.

What you will need to succeed :

Previous experience working in a call centre / customer service environment.

Able to work to deadlines under pressure.

Excellent communication skills, both verbal and written.

IT Literacy.

What you will receive in return :

£26,000 to £27,000 per annum.

37.5 hour working week with 30 minutes unpaid lunch.

To be worked over a rota Monday to Friday 7am – 8pm on a rota basis, with 1 in 3 weekends to include Saturday / Sunday shifts also on a rota basis with a day off in lieu during the week. Each Monday to Friday week will have a maximum of 1 x 8pm finish.

Location : Hybrid Working : Warminster / WFH

Holiday increments that increase after 2 years.

33 days holiday (including bank holidays).

Discounted Private Healthcare.

Staff discount.

What you need to do next :

If this position sounds of interest and you would like to be considered. Please email on sarah. elliott@ thrivegroup.co.uk or contact me on 01225 632666 to discuss further.

Thrive group are acting as an employment agency with respect to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.