Customer Service Executive

Manpower UK Ltd; Chichester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative in Chichester to provide exceptional service and manage customer inquiries. The ideal candidate will be self-motivated, professional, and able to prioritize tasks effectively. This role offers a competitive salary, a comprehensive benefits package including a pension contribution and 25 days annual leave. Applicants should send their CVs for consideration.

Benefits

Employer matched 5% pension contribution

Life assurance

Discretionary annual bonus

25 days annual leave plus bank holidays

Employee Assistance Programme

Professional training contributions

Cycle to work scheme

Qualifications

• Self-motivated and pro-active in dealing with customer enquiries.
• Ability to manage and prioritise workloads effectively.

Responsibilities

• Keep customers updated on existing orders and advise of delays.
• Process orders on the internal CRM system.
• Liaise with purchasing team for order progress.
• Co-ordinate customer returns and credits.
• Respond to internal and external customer queries promptly.
• Resolve live chat enquiries efficiently.

Skills

Customer service excellence

Effective communication

Time management

Proactivity

Tools

CRM software

Job description

Manpower UK are recruiting on behalf of our client in Chichester who are part of the UK's leading supplier of engineering components to the design and engineering industry. The responsibilities of the Customer Service Representative include providing high levels of service to our clients customers. The successful candidate will be self-motivated and pro‑active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.

Hours of Work:

Our company operates on a two‑shift basis (on‑site) which rotates weekly, to ensure the best service for our customers. Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30

Key Responsibilities:

• Proactively keeping customers updated on existing orders and advise of delays as necessary
• Processing orders in a timely manner on our internal CRM system
• Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
• Co‑ordinating customer returns and credits
• Ensure all internal and external customer queries are responded to in the agreed time scales
• Respond to live chat enquiries promptly and resolve efficiently
• Complete daily allocated tasks as per the Customer Services Team rota

What we offer:

• Competitive salary
• Employer matched 5% pension contribution
• Life assurance
• Discretionary annual bonus
• 25 days annual leave plus bank holidays
• Reward Gateway
• Eyecare vouchers
• Cycle to work scheme
• Employee Assistance Programme
• Sharesave
• Professional training contributions
• Calendar of wellbeing events

Please forward your CV in the first instance