Customer Service Executive

RE People; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable construction firm based in Cheltenham is looking for a Customer Service Executive to join their team on a full-time permanent basis. This role involves managing customer inquiries, processing orders, and ensuring customer satisfaction. Ideal candidates should have proven experience in customer service, excellent communication skills, and a proactive approach. The position offers a salary up to £30,000 DOE along with a great benefits package, including 25 days of annual leave plus bank holidays.

Benefits

25 days' annual leave + bank holidays

Excellent benefits package

Qualifications

• Proven experience within a customer service or customer-facing role.
• Strong communication skills and ability to build rapport quickly.
• Adaptable and thrives in a fast-paced environment.

Responsibilities

• Manage inbound calls and email enquiries.
• Process and manage orders through internal systems.
• Resolve customer queries and issues in a timely manner.
• Coordinate with internal teams and suppliers.
• Keep customers informed throughout the order journey.

Skills

Customer service experience

Confident telephone manner

Organisational skills

Attention to detail

Excellent communication skills

Proactive approach

Job description

Our client, a highly successful and expanding business who we have a longstanding relationship with within the construction sector, based in Cheltenham, has an exciting opportunity for a Customer Service Executive to join their team on a full-time, permanent basis following continued growth.

Please note, this role is fully office based, working Monday — Friday 8am — 5pm.

Requirements

• Proven experience within a customer service or customer-facing role
• A confident and professional telephone manner with the ability to build rapport quickly
• Strong organisational skills and a high level of attention to detail
• A proactive and adaptable approach, thriving in a fast-paced environment
• Excellent written and verbal communication skills

Key Responsibilities

• Act as a key point of contact for customers, managing inbound calls and email enquiries
• Accurately process and manage orders through internal systems from placement to delivery
• Resolve customer queries, issues and returns in a timely and solutions-focused manner
• Coordinate with internal teams, couriers and suppliers to ensure smooth fulfilment
• Proactively keep customers informed throughout the order journey

Our client is offering the successful Customer Service Executive a salary in the region of up to £30,000 DOE, plus an excellent benefits package including 25 days' annual leave + bank holiday and plenty more! If you are a customer-driven professional who enjoys variety, problem-solving and delivering a high standard of service, apply now to be considered for this role.