Customer Service Executive

FLIR; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in Chelmsford is seeking a Customer Service Representative to ensure high levels of customer satisfaction. This role involves managing customer orders, maintaining relationships, and driving process improvements. Candidates should have experience in customer service within a manufacturing context and strong analytical and communication skills. Proficiency in ERP systems and MS Excel is essential. This position offers opportunities for career development in a dynamic environment.

Qualifications

• Experience in Customer Service or Order management within a manufacturing setting.
• Ability to work independently and as part of a team.
• Detail-oriented and able to work under pressure.

Responsibilities

• Deliver first-class Customer service and satisfaction.
• Manage Customer orders promptly and efficiently.
• Build and maintain relationships with external Customers.

Skills

Customer Service experience

Continuous improvement mindset

Strong communication skills

Negotiation skills

Experience with ERP and CRM systems

Strong analytical skills

Proficiency in MS Excel

Tools

SAP

MS Office

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

The role will work closely with colleagues within all areas of the business to deliver a first class Customer service, Customer satisfaction, and to manage Customer orders quickly and efficiently. The role will work closely with the Sales team to ensure all Customer orders are booked promptly. The role will also assist the Sales team manage and develop high value Teledyne e2v accounts and drive process improvements.

Build and maintain strong relationships with Teledyne e2v’s external Customers that they support by ensuring all enquiries are dealt with in a timely manner to encourage new business, loyalty and repeat business to meet the Business Unit forecasts.

Use excellent communication skills and the ability to interact with people of all levels, to build and maintain strong working relationships with Operations, Supply Chain, Credit Control, Trade Compliance and Logistics on a daily basis.

Working cross functionally with all our internal Customers & suppliers to remove blocks that negatively affect the Customer experience (represent the voice of the Customer within Teledyne e2v).

Recommend enhancements & simplifications to Customer Services procedures.

Assist with ad hoc Customer Services projects or perform other tasks as required by the Customer Services Manager.

Skills & Experience Essential Qualifications

• Experience of operating in a Customer Service or Order management role within a manufacturing organisation in a complex and international context.
• Continuous improvement and process-oriented mind set.
• Drive to ensure excellent Customer service and quality of Customer experience.
• Strong persuasive communication, influencing and negotiation skills both verbally and in written form.
• Used to working to tight deadlines and able to prioritise workload under pressure.
• Advanced understanding and experience of working with ERP and CRM systems (SAP or equivalent) from Customer Service perspective.
• Extensive knowledge of MS Excel and good working knowledge of other MS office products (Outlook, PowerPoint and Word).
• Highly analytical with an eye for detail.
• Highly motivated, flexible and able to work with high levels of autonomy.
• Team player with an ability to work independently.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.