Customer Service Executive

Adore Recruitment Ltd; Chelmsford; On-site; GBP 22,000 - 27,000; Full time

Job summary

A fast-growing retailer in Chelmsford is looking for a Customer Service Executive. This full-time position offers a salary of up to £27,000 plus a bonus scheme. The role involves delivering exceptional customer service through various channels and requires excellent communication skills, attention to detail, and a full UK driving licence. The working hours follow a two-week rotating schedule with no weekend work, making it ideal for those seeking a stable work-life balance.

Benefits

Bonus scheme

Casual dress

Employee discount

Free on-site parking

Qualifications

• Must have excellent communication skills.
• Must have previous customer service experience.
• Must hold a full UK driving licence.

Responsibilities

• Deliver high-quality customer service via phone, email, and live chat.
• Advise customers on storage solutions for home and business.
• Process telephone orders accurately.

Skills

Excellent verbal and written communication

Previous customer service experience

Strong attention to detail and organisational skills

Confident, patient, and professional

Computer literate

Job description

Customer Service Executive

Chelmsford Essex

Salary: Up to £27,000 + Bonus Scheme

Hours: Full Time (Two‑week rota) - no weekends

Requirement: Must drive - full UK driving licence essential

The Opportunity

A young, fast‑growing retailer of home and industrial storage solutions near Chelmsford is seeking an experienced Customer Service Executive to join their friendly, supportive team. This role is ideal for someone with excellent communication skills, strong attention to detail, and a calm, positive approach to customer interactions.

Key Requirements

• Excellent verbal and written communication
• Previous customer service experience
• Strong attention to detail and organisational skills
• Confident, patient, and professional
• Computer literate
• Able to work independently and within a team
• Ideally located within 10-15 miles of Writtle
• Must hold a full UK driving licence

Role Responsibilities

• Deliver high‑quality customer service via phone, email, and live chat
• Advise customers on storage solutions for home and business
• Process telephone orders accurately
• Resolve delivery issues and handle complaints tactfully
• Manage general administrative tasks
• Build and maintain strong product knowledge

Working Hours

Two‑week rotating schedule:

• Monday: 7:30am-5pm or 8am-5:30pm
• Tuesday-Thursday: 8am-5pm or 8:30am-5:30pm
• Friday: 8am-4:30pm No weekends

Benefits

• Bonus scheme
• Casual dress
• Employee discount
• Free on‑site parking