Customer service executive

Smurfit Westrock; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading packaging company is hiring for a customer service position in Cambridgeshire, England. The role involves delivering exceptional service to both existing and potential customers while supporting business development efforts. Candidates should have strong communication skills and a collaborative spirit. Competitive salary and development opportunities are offered in a supportive environment.

Benefits

Competitive salary

Annual leave

Pension

Cycle to Work scheme

Ongoing training and development

24/7 confidential support

Qualifications

• Experience in customer service or sales support.
• Ability to work collaboratively in a team environment.
• Strong communication skills to handle customer interactions.

Responsibilities

• Deliver competent and efficient customer service.
• Act as point of contact for designated customers.
• Monitor customer forecasts and place stock orders.
• Process sales orders and amendments timely.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Job description

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

To contribute to the sites sales development through the delivery of competent and efficient customer service to existing and potential customers.

To actively participate in the contribution of the Customer Service Department to achieve business target and key performance criteria

Main Tasks/Duties

• Work closely with the internal & external sales team to maintain a high level of customer service.
• Act as point of contact for designated existing customers and potential customer s.
• Provide a positive impression of yourself and the organisation to the customer.
• Support Business Development Managers in the delivery of new business.
• Provide excellent communication channels both internally and externally.
• Raise new specifications in line with customer requirements ready for commercial department and request samples when required.
• Raise new specifications and process new artworks & tooling for new and amended specifications.
• Obtain purchase orders and invoice the customer for all new tooling.
• To process sales orders, amendments and cancellations in a timely and efficient manner whilst keeping customers fully informed.
• Checking orders in line with internal procedures.
• Monitor customer forecasts to place stock orders, regularly review stock levels in line with customer agreements and business KPI s.
• Process purchase orders for items that are bought from other sites within the Group/ Sub-contractors.
• Health and Safety: It is vital that all colleagues recognise and acknowledge they have responsibility for their own health and safety and that of others who may be affected by their acts or omissions.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.