Customer Service Executive

Dawsongroup; Brentwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading asset rental company in Brentwood is seeking a Customer Service Executive to manage fleet operations and ensure smooth customer experiences. The ideal candidate is organized and has experience in customer service with strong communication skills. The role offers training and pathways for career progression, alongside a supportive work environment and benefits including 25 days leave and well-being support.

Benefits

25 days leave plus bank holidays

Access to mental health support

Clear pathways for internal progression

Qualifications

• Experience in customer service required.
• A driving licence is highly desirable.
• Prior experience in asset rental, distribution, or transport is a bonus.

Responsibilities

• Manage fleet operations and handle branch administration.
• Plan and coordinate MOT schedules and maintenance programmes.
• Arrange delivery and collection of vehicles to/from customers.

Skills

Confident communicator

Strong administrative skills

PC literacy

Ability to manage multiple tasks

Experience in customer service

Job description

Are you someone who thrives on organisation and enjoys helping things run smoothly? If you're a Customer Service Executive who is ready to bring your customer service skills to an exciting and varied role, we’d love to hear from you. At Dawsongroup, we’re committed to providing top tier support to our customers and we need someone like you to help make that happen.

About this Role

This role is all about keeping the wheels turning, literally. From organising fleet operations to ensuring smooth customer experiences, you’ll play a key role in our day-to-day operations.

• Manage fleet operations and handle branch administration.
• Plan and coordinate MOT schedules and maintenance programmes.
• Arrange the delivery and collection of vehicles to and from customers and branches.
• Support the team with a range of administrative tasks.

About You

You’re organised, approachable, and thrive in a team environment. With experience in customer service, you’ll bring the skills needed to keep things running smoothly.

• Confident communicator with a great telephone manner.
• Strong administrative skills and PC literacy.
• Comfortable managing multiple tasks and working under pressure.
• A driving licence is highly desirable.
• Prior experience in asset rental, distribution, or transport is a bonus, but not essential.

About Us

Dawsongroup is a leader in the asset rental industry, known for providing innovative and reliable solutions to our customers. Our culture is built on integrity, sustainability, and creating rewarding careers for our people.

• A trusted partner to supply chain operators across industries.
• Committed to responsible and ethical business practices.
• Focused on supporting the growth and well‑being of our employees.

About Your Future

At Dawsongroup, we invest in your potential. Whether it’s through training, career progression, or well‑being support, we’re here to help you thrive.

• Clear pathways for internal progression nationally and internationally.
• Comprehensive training programmes to support your development.
• 25 days leave (including your birthday) plus bank holidays and up to 10 days extra (time served and purchase scheme)
• Access to mental health and well‑being support.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Ready to take the next step?

Apply today and join a company where people are truly valued – because at Dawsongroup, people are our greatest asset.