Customer Service Executive

Elite Personnel; Birstall; On-site; GBP 26,000 - 27,000; Full time

Job summary

A reputable staffing company in Birstall is seeking a full-time Customer Service representative. The role involves managing customer orders, ensuring high levels of service, and requires strong communication and administrative skills. The salary is between £26,000 - £27,000 per annum, with excellent benefits and free parking.

Benefits

Superb working environment

Incredible benefits

Free parking

Qualifications

• Previous experience in a fast-paced customer service environment.
• Excellent relationship building and communication skills.
• Flexible and adaptable team player with initiative.

Responsibilities

• Answer incoming customer calls and assist with inquiries.
• Manage and coordinate customer orders through the full life cycle.
• Ensure customer expectations are met and policies are followed.
• Process orders for internal and external customers.
• Proactive service calls to customers to enhance satisfaction.

Skills

Customer service experience

Strong administration skills

Excellent communication skills

Organisation skills

Ability to work independently

Relationship building

Job description

Permanent Birstall Posted 9 mins ago

Are you seeking a new permanent job in Customer Service offering lots of variety? Would you like to work within a highly reputable, well-established company offering an outstanding benefits package? Is Birstall, West Yorkshire convenient for you? If so, this could be just the job for you!

Responsibilities

• Answering incoming customer calls
• Management and co-ordination of completing processes for the full life cycle of customer orders from pre-sale enquiries
• Following customer orders through to the delivery and aftersales requirements including technical queries and product warranty
• Work closely with other support functions within the central operations
• Ensure customers’ expectations are met or exceeded, ensuring policies and procedure are adhered to
• Management and ownership for the order book through stock allocation; date requirements and dispatch
• Process orders for both internal sales and external customer base
• Take ownership for your divisional customers through effective communication with all key stakeholdersCollate and interpret accurate sales data for sales order forecasting book, reviewing and actioning back-order report
• Proactive service calls to new and existing customers

Qualifications

• Previous experience of working in a fast-paced customer service environment
• Strong administration skills
• Excellent communication, organisation and prioritising skills
• The ability to work on your own initiative
• Excellent relationship building skills

In addition, you will be a flexible and adaptable great team player with lots of initiative and the ability to pick things up quickly.

Our client offers a superb working environment, incredible benefits and free parking!

This role is full-time permanent to start as soon as possible.

If you are interested, please call Deborah IMMEDIATELY on 01274 865878 to discuss further.

Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work‑seekers for permanent positions, and as an Employment Business in the case of work‑seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

Job Features

• Job Category: Customer Service
• Job Level: Full-time
• Job Code: EP6421
• Location: Birstall, West Yorkshire
• Salary: £26,000 - £27,000 pa
• Posted Date: