Customer Service Executive

Staffline Group PLC; Birmingham; On-site; GBP 26,000; Full time

Job summary

A leading workforce solutions provider in Birmingham is seeking a Customer Service Executive to manage customer queries and ensure high satisfaction. Responsibilities include responding to enquiries via phone and email, resolving issues, and using CRM systems. The ideal candidate has prior customer service experience and strong communication skills. This is a full-time role with a salary of £26,000 per annum and fixed shifts.

Benefits

Free car parking

Uniform provided

Performance bonus

Qualifications

• Proven experience in a customer service or contact centre environment.
• Strong problem-solving ability and a calm, patient manner.
• Ability to multitask, prioritize workload, and work independently.

Responsibilities

• Responding promptly and professionally to customer enquiries.
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Liaising with internal teams to follow up on customer requests.

Skills

Customer service experience

Excellent communication skills

Problem-solving ability

IT skills (MS Office, Creatio CRM)

Tools

Creatio CRM

Job description

Customer Service Executive

Posted on November 5th, 2025

Birmingham

£26,000 per annum

Type of Job : Permanent

We are seeking a motivated and enthusiastic Customer Services Executive to join our client's growing team based in Birmingham.

This role will be based at our customer's new flagship offices in Hams Hall, Birmingham, B46 1DA.

The rate of pay is £26,000 per annum.

This is a full-time role working fixed shifts and the hours of work are :

• 8 : 30am to 4pm

Your Time at Work

As a Customer Service Executive, you will be the first point of contact for our customers, ensuring every interaction is handled professionally, efficiently, and with care. You will manage customer queries via phone, email, and live chat, while working closely with other departments to resolve issues and improve the customer experience.

Key Responsibilities

• Responding promptly and professionally to customer enquiries.
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolving customer issues efficiently and empathetically.
• Maintaining accurate records of customer interactions using CRM systems (Creatio CRM).
• Liaising with internal teams to follow up on customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with company policies and data protection regulations.

Our Perfect Worker

What We're Looking For

• Previous proven experience in a customer service or contact centre environment.
• Excellent communication and interpersonal skills.
• Strong problem‑solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems, Creatio CRM.
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

Key Information and Benefits

• Earn £26,000 per annum.
• Fixed shifts.
• Free car parking on site.
• Uniform provided.
• Performance bonus.

Job Ref : 1BUNZLHC

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.