Customer Service Executive

Staffline Group; Birmingham; On-site; GBP 26,000; Full time

Job summary

A leading staffing agency in Birmingham seeks a motivated Customer Service Executive to manage customer queries via phone, email, and live chat. The role offers a salary of £26,000 per annum, fixed shifts from 8:30 am to 4 pm, with benefits including free parking and a performance bonus. Previous experience in customer service is essential.

Benefits

Free car parking on site

Uniform provided

Performance bonus

Qualifications

• Previous experience in a customer service or contact centre environment.
• Ability to multitask and prioritise workload.
• A positive attitude and willingness to learn.

Responsibilities

• Respond promptly to customer enquiries.
• Manage calls, emails, and chats efficiently.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Problem-solving ability

IT skills including MS Office

Tools

Creatio CRM

Job description

Customer Service Executive

Birmingham

£26,000 per annum

Type of Job: Permanent

We are seeking a motivated and enthusiastic Customer Services Executive to join our client's growing team based in Birmingham. This role will be based at our customer's new flagship offices in Hams Hall, Birmingham, B46 1DA. The rate of pay is £26,000 per annum. This is a full‑time role working fixed shifts and the hours of work are: 8:30am to 4pm.

Your Time at Work

As a Customer Service Executive, you will be the first point of contact for our customers, ensuring every interaction is handled professionally, efficiently, and with care. You will manage customer queries via phone, email, and live chat, while working closely with other departments to resolve issues and improve the customer experience.

Key Responsibilities

• Respond promptly and professionally to customer enquiries.
• Manage incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolve customer issues efficiently and empathetically.
• Maintain accurate records of customer interactions using CRM systems (Creatio CRM).
• Liaise with internal teams to follow up on customer requests.
• Identify opportunities to improve customer service processes.
• Ensure compliance with company policies and data protection regulations.

Our Perfect Worker

• Previous proven experience in a customer service or contact centre environment.
• Excellent communication and interpersonal skills.
• Strong problem‑solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems, Creatio CRM.
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

Key Information and Benefits

• Earn £26,000 per annum.
• Fixed shifts.
• Free car parking on site.
• Uniform provided.
• Performance bonus.

Job Ref: 1BUNZLHC

About Staffline: Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.