Customer Service Executive

Focus Group; Bellshill; On-site; GBP 21,000 - 25,000; Full time

Job summary

A dynamic tech provider in the UK is seeking a Customer Service Executive in Bellshill. This position requires handling a variety of customer enquiries, focusing on delivering high-quality service amidst a high-pressure environment. Key responsibilities include managing calls and emails while resolving complaints. Ideal candidates will possess excellent communication and problem-solving skills, alongside experience in contact centers. Join a company that empowers 30,000 businesses and values diversity in the workplace.

Benefits

Generous Holidays

Paid volunteering days

Referral rewards

Regular social events

Qualifications

• Proven track record of delivering a high level of customer care and service.
• High standard of phone skills and written communication, including numerical skills.
• Good at problem solving and multi-tasking.

Responsibilities

• Manage incoming telephone calls and email correspondence from customers.
• Identify, investigate, and resolve a query, complaint or general enquiry from customers.
• Record and track interactions with customers on the Focus Group CRM system.

Skills

Customer care

Problem solving

Multi-tasking

Organisational skills

Written communication

Tools

CRM packages

Email

Word

Job description

We’re Hiring – Customer Service Executive

Salary – £25,000

Location – Bellshill, Glasgow

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Join our fast‑paced Customer Service team! We’re looking for someone with previous contact centre experience who thrives in a high‑volume, high‑pressure environment. You’ll be handling a wide range of customer queries – often complex or complaint‑related – including billing and invoice queries. Resilience, great communication, and problem‑solving skills are key. If you’re confident managing busy workloads and passionate about delivering excellent service, we’d love to hear from you.

Key Responsibilities:

• Manage incoming telephone calls & email correspondence from customers.
• Identify, investigate, and resolve a query, complaint or general enquiry from customers.
• Communicate with customers moving to other providers with the aim to maintain services.
• Meet set targets & expectations for ensuring the best possible customer experience.
• Record and track interactions with customers on the Focus Group CRM system.
• Follow industry & company guidelines in relation to a customers’ contract with Focus Group.

Skills & Experience:

• Proven track record of delivering a high level of customer care & service.
• High standard of phone skills and written communication, including numerical skills.
• Good at problem solving and multi‑tasking.
• Organised and motivated.
• Ability to work on their own and within a team environment.
• Competent PC skills; email, word, CRM packages.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly — we’re here to help.

Ready to make a real impact? Apply now!