Customer Service Engineer

OMEGA, Inc.; England; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Salary

Bonus

Benefits

25 holidays plus Bank holidays

Company car

Pension Scheme

Job summary

OMEGA, Inc. is seeking a Customer Service Engineer to install, repair, and maintain our instruments across the UK. The ideal candidate will have qualifications in Electronics or Chemistry, experience in customer service, and a valid UK driving licence. Responsibilities include diagnosing issues, conducting training, and ensuring high customer satisfaction. Competitive salary, company car, pension scheme, and generous holidays are offered within an inclusive culture focused on personal growth and innovation.

Qualifications

• Experience in customer service in a technical field.
• Proven track record of diagnosing and resolving technical issues.
• Current, full UK driving licence required.

Responsibilities

• Install, repair, and maintain instruments across the UK.
• Deliver operational training to customers for safe use of instruments.
• Provide remote support and manage company assets effectively.

Skills

Customer service experience

Problem solving

Instrumentation knowledge

Communication skills

Education

Qualifications in Electronics or Chemistry to HND or equivalent

Tools

Malvern Panalytical instruments

X-Ray based scientific instrumentation

Job description

**Partners in Discovery. Together, we achieve more.** **About the role** In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level. **What you will bring to the role:*** Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service* Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments.* Maintains high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports.* Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities.* Manages company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines* Continuously updates product knowledge, uses all learning resources, and provides feedback to improve product quality and support sales efforts **About you:*** Qualifications in Electronics, Chemistry to HND, or equivalent level.* Demonstrable experience of working on customer sites.* Proven experience in a customer field service environment advantageous but not essential.* Experience of working with X-Ray based scientific instrumentation is an advantage.* Proven experience in a customer field service environment preferable* Current, full UK driving licence.* Required to travel extensively throughout the UK to service instrumentation at customer sites and may required overnight stays **Why you should join us:*** Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.* Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place* Be a key member of our team in our amazing offices* Gym discounts* Volunteering days and much more#LI-CS2Together we are a powerful and highly complementary combination of market leading technologies.We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.**Malvern Panalytical** instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.**Micromeritics** manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.**SciAps** specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.**Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery**Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.**Job title - Customer Service Engineer** **Location – UK – Remote - Staffordshire** **Role benefits – Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!**Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.**Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery**Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.