Customer Service Enabler (Telecare & 24/7 Support)

Barker Ross; Sunderland; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A public sector client in Sunderland seeks 6 Customer Service Advocates for a vital role supporting customers 24/7. Responsibilities include managing Telecare alarms, providing assistance via various communication channels, and ensuring service delivery continuity. Candidates should possess experience in a support environment, with familiarity in telecare and a customer-focused approach. This role offers an hourly rate of £13.26, with attractive night and shift allowances. Opportunities for extension may arise until March 2026.

Qualifications

• Experience in telecare or similar support environment is desirable.
• Ability to handle complex customer service inquiries effectively.

Responsibilities

• Provide information and guidance to customers via multiple channels.
• Resolve enquiries at the first point of contact.
• Undertake surveys and collect data for improvements.
• Triage customers to appropriate service providers.
• Contribute to digital service delivery.

Skills

Customer service communication

Data collection and analysis

Telecare support experience

Jontek system familiarity

Job description

A public sector client in Sunderland seeks 6 Customer Service Advocates for a vital role supporting customers 24/7. Responsibilities include managing Telecare alarms, providing assistance via various communication channels, and ensuring service delivery continuity. Candidates should possess experience in a support environment, with familiarity in telecare and a customer-focused approach. This role offers an hourly rate of £13.26, with attractive night and shift allowances. Opportunities for extension may arise until March 2026.