Customer Service - Domestic Indirect

Certas Energy; St. Clears; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fuel provider in the UK is looking for a Customer Service Advisor based in St. Clears, Wales. The role involves maintaining relationships with Online domestic customers through inbound calls and emails while maximizing account potential. The ideal candidate will possess strong communication skills and have a minimum of 6 months experience in customer service. The position offers a competitive salary with commission, along with progression opportunities and several employee benefits. Join a successful team that values growth and development.

Benefits

Competitive basic salary

Commission

Progression opportunities

Free parking

Brand discounts

Buy, Sell, Carry Holiday scheme

Life assurance scheme

Pension scheme

Qualifications

• Minimum of 6 months in a customer service environment or similar.
• Confidence in own ability and ability to work autonomously.
• Resilient, persistent, and tenacious.

Responsibilities

• Maintain relationships with Online domestic customers.
• Handle inbound calls and emails.
• Maximize customer accounts to their full potential.

Skills

Communication skills

Negotiation skills

Ability to handle objections

Resilience

Job description

Our Customer Service Advisors are responsible for maintaining the relationships of our Online domestic customer base. Handling inbound calls and emails, you will be responsible for the customer journey and ensuring each account is maximised to its full potential. The customers you will assist in this role are our Online customers & buying group clients, so great communication skills and customer focus is essential.

• Minimum of 6 months in a customer service environment or similar
• No sales experience necessary as full training will be given
• Strong negotiation skills are desirable
• Confidence in own ability
• Ability to handle objections
• Ability to work with autonomy
• Resilient, persistent and tenacious
• We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.
• It s also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.
• Competitive basic salary = Commission
• Progression opportunities
• Free parking
• Brand discounts through Certas group scheme
• Buy, Sell, Carry Holiday scheme
• Life assurance scheme
• Pension scheme
• Gaining experience with a leading fuel brand in the UK