Customer Service Desk Technician

Coleg y Cymoedd; Hengoed; On-site; GBP 40,000 - 60,000; Full time

Job summary

A higher education institution in Hengoed is seeking a technical support specialist to provide exceptional customer service and support to all staff and learners. The role primarily involves resolving IT issues and facilitating effective communication across all campuses. Candidates should demonstrate experience in technical support and possess strong communication skills. This position ensures effective teaching, learning, and administrative operations.

Qualifications

• Experience in providing first-line technical support.
• Ability to resolve routine IT issues and escalate complex problems.
• Strong communication skills for effective support.

Responsibilities

• Provide first-line technical support to college staff and learners.
• Ensure prompt resolution of IT issues.
• Act as the primary contact for digital services.

Job description

About the Role:

To provide first-line technical support and exceptional customer service to all college staff and learners, ensuring prompt resolution of routine IT issues and effective escalation of complex problems. This role serves as the primary point of contact and communication for digital services, delivering responsive support that enables effective teaching, learning, and administrative operations across all campus locations.

Further Information:

StaffemployedatColegy Cymoedd will have responsibilityfor the safeguarding and for the promotingthewelfare of learner.
Undertake such other duties as may be reasonably required by the College, either at your principal place of work or other College premises, commensurate with the grade and responsibilities of the role.

It is recognised that duties and responsibilities of all posts may change from time to time and job descriptions may be amended in consultation with the post holder to reflect those changes which are commensurate with the role.

Application Guidance:

In line with the College’s Recruitment Policy, we will use the Person Specification to shortlist candidates. You should evidence how you have met all the Essential Criteria and, where applicable the Desirable Criteria outlined in the Person Specification. You should supply written evidence on how you fulfil each of the Essential Criteria (and if met, Desirable). You should outline in your ‘Further Information’ section evidence of how you meet the criteria in the same order in which they appear on the Person Specification.

Please note, Coleg y Cymoedd reserves the right to close this vacancy early should sufficient application be received.

Contact:

If you have any questions about the role or for an informal conversation, please contact [e-mail]

All applications should be returned by Midday on the date of closing. Any applications received after this time may not be considered.