Customer Service Delivery Representative - Glasgow

Enterprise Rent-A-Car; Glasgow; On-site; GBP 1,000; Part time

Job summary

A leading car rental service company in Glasgow is seeking a Customer Service Delivery Representative to provide outstanding service to customers. This role requires excellent communication skills and a customer-focused attitude. Candidates should be over 21 years old and hold a full manual UK or EU driving licence. The position offers a temporary contract at £12.61 per hour for 45 hours a week with flexible shifts.

Qualifications

• Previous experience in customer service or retail.
• Strong work ethic and positive attitude.
• Must have a full manual UK or EU driving licence.

Responsibilities

• Greet customers warmly and assist with the rental process.
• Provide information about vehicle options and rental rates.
• Process rental agreements accurately.
• Conduct vehicle inspections with customers.
• Address customer inquiries and resolve issues.

Skills

Excellent communication skills

Customer-focused attitude

Attention to detail

Multitasking ability

Flexibility to work shifts

Job description

Overview

We're Enterprise Mobility. A family-owned, global mobility leader with a $38 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we're built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.

We're looking for passionate and customer-focused individuals to join our team as a Customer Service Delivery Representative in our Glasgow area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This a position starting immediately for a 90-day temporary role with the potential to extend based on business need. This role requires flexibility with shifts available across seven days a week between 12pm-11pm.

The pay for this position will be £12.61 per hour.

The number of contracted hours will be 45 per week - 5-day working week, but flexibility with working days and times is essential

If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

Responsibilities

• Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
• Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
• Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
• Delivery and collection of vehicles across the region
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

Qualifications

Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service or retail.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• The flexibility to work a variety of shifts, including evenings and weekends.

Additional Information:

• Please let us know about any accommodations you may need to participate in the recruitment process.
• No drug or alcohol related offence within the last five years is permitted.
• You must be over 21 years of age for insurance purposes.
• You must have a full manual UK or EU driving licence.