Customer Service Data Specialist

Atticus Advisory Solutions Inc; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading e-commerce solutions provider is seeking a highly motivated Customer Service Data Specialist in the UK. This role will support operations in a fast-paced environment, focusing on delivering exceptional customer experiences. The ideal candidate will have over 3 years of experience in logistics or operations, with strong problem-solving skills and proficiency in Excel. Join our team to contribute to improving processes and supporting e-commerce clients in their growth.

Qualifications

• 3+ years of experience in Logistics, Operations, E-commerce, or a related field.
• Proven background in Customer Success, Customer Support, or Operations.
• Strong ability to learn quickly and adapt in a fast-paced startup environment.
• Highly organized with the ability to manage multiple priorities under tight deadlines.
• Data-driven mindset with the ability to identify problems and assess impact.
• Collaborative, positive team player who contributes to a supportive work culture.
• Intermediate-level proficiency in Microsoft Excel, including working with formulas and data analysis.

Responsibilities

• Handle and resolve support tickets for e-commerce clients, ensuring timely responses.
• Continuously improve ticketing systems and internal processes.
• Diagnose and resolve customer issues by analyzing data.
• Escalate complex issues when needed while maintaining case ownership.
• Communicate insights and updates to internal teams and stakeholders.
• Build strong working relationships across operations and product teams.

Skills

Logistics

Customer Success

Customer Support

Operations

English communication skills

Data analysis

Microsoft Excel

Problem-solving

Job description

Customer Service Data Specialist

Full-time | UK Shift

About the Role

We are on a mission to deliver outstanding customer experiences across the e-commerce and logistics ecosystem. As online shopping continues to grow and small-to-medium e-commerce sellers expand across multiple platforms (e.g., Shopify, Amazon, eBay, social commerce), operational complexity has increased—particularly around fulfilment and logistics.

This role supports a next-generation, cloud-based Fulfilment-as-a-Service (FaaS) platform designed to help e-commerce sellers compete with large retailers by providing fast, reliable, and flexible fulfilment and delivery solutions.

We’re looking for a highly motivated Customer Service Data Specialist who thrives in a fast-paced startup environment and enjoys solving problems, improving processes, and supporting e-commerce clients end-to-end.

Your Impact

Day-to-Day Support

• Handle and resolve support tickets for e-commerce clients, ensuring timely and accurate responses.
• Provide high-quality customer support from a team that understands logistics and fulfilment workflows.

Process & System Improvements

• Continuously improve ticketing systems, workflows, and internal processes to increase efficiency and response speed.
• Identify recurring issues and recommend scalable solutions.

Problem Solving

• Diagnose and resolve customer issues by analysing data, identifying root causes, and applying known solutions.
• Escalate complex issues when needed while maintaining ownership of the case.
• Proactively seek opportunities to improve team performance, systems, and customer satisfaction.
• Stay updated on e-commerce and logistics best practices.
• Clearly communicate insights, improvements, and updates to internal teams and external stakeholders.
• Build strong working relationships across operations, product, and customer-facing teams.

Requirements

Must-Have Qualifications

• 3+ years of experience in Logistics, Operations, E-commerce, or a related field.
• Proven background in Customer Success, Customer Support, or Operations.
• Strong ability to learn quickly and adapt in a fast-paced startup environment.
• Excellent English communication skills (written and verbal).
• Highly organized with the ability to manage multiple priorities under tight deadlines.
• Data-driven mindset with the ability to identify problems, spot opportunities, and assess impact.
• Collaborative, positive team player who contributes to a supportive work culture.
• Intermediate-level proficiency in Microsoft Excel, including the ability to work with formulas (e.g., VLOOKUP/XLOOKUP, IF statements), pivot tables, data validation, and basic data analysis to track support metrics, identify trends, and support operational decision-making.