Customer Service & Courier Coordinator

Reed; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics provider is seeking a highly motivated Customer Service & Logistics Coordinator in Milton Keynes. This full-time role involves coordinating import and export shipments, managing documentation, and ensuring compliance with regulations. The ideal candidate has experience in freight forwarding and excellent communication skills, thriving in a fast-paced environment. Competitive salary and numerous benefits are offered.

Benefits

Competitive salary based on experience

33 days annual leave (including bank holidays)

Professional development opportunities

Health and wellbeing benefits

Company pension

Qualifications

• Up to 2 years’ experience in freight forwarding or supply chain.
• Ability to obtain security clearance for this role.

Responsibilities

• Coordinate import and export shipments across multiple transport modes.
• Enter accurate data into transport management systems.
• Organise shipments, including customs clearance and invoicing.
• Communicate with international partners for timely deliveries.
• Investigate and resolve service issues.

Skills

Strong communication skills

Customer-focused approach

Attention to detail

Proficiency in Microsoft Office

Knowledge of Incoterms

Job description

Customer Service & Logistics Coordinator

Location: Milton Keynes Hours: Full-time, Monday–Thursday 08:00–16:30, Friday 07:30–16:00

A leading logistics provider is seeking a highly motivated Customer Service, Freight & Logistics Coordinator to join their dedicated team supporting a high-profile contract. This role offers the opportunity to work in a dynamic environment where attention to detail and exceptional customer service are key.

Role Overview

The successful candidate will be responsible for coordinating import and export shipments across multiple transport modes, including air, sea, road, and courier services. They will manage important shipments, ensure compliance with customs processes, and maintain accurate documentation throughout the shipping cycle.

Key Responsibilities

• Enter accurate data into transport management systems.
• Organise and monitorshipments, including customs clearance and invoicing.
• Communicate daily with international partners to ensure timely deliveries.
• Investigate and resolve service issues promptly, keeping customers informed.
• Prepare invoices, quotations, and customer reports.
• Ensure compliance with UK aviation security regulations and international standards.

Candidate Profile

• Strong communication skills and a customer-focused approach.
• Up to 2 years’ experience in freight forwarding or supply chain.
• Proficiency in Microsoft Office and excellent attention to detail.
• Knowledge of Incoterms and international shipping processes (advantageous).
• Ability to obtain security clearance for this role.

Benefits

• Competitive salary based on experience.
• 33 days annual leave (including bank holidays).
• Professional development opportunities.
• Health and wellbeing benefits.
• Company pension and long-service rewards.

This is an excellent opportunity for an individual who thrives in a fast-paced environment and wants to play a key role in global logistics operations.

Please apply online now or call Kristine at Reed Milton Keys office for more information.