Customer Service Coordinator - Logistics & Order Fulfillment

DHL Supply Chain; Worksop; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading logistics company is seeking a dedicated Customer Service Coordinator in Worksop. The role involves resolving customer queries effectively and monitoring orders across various systems. Ideal candidates will have strong customer service experience, excellent communication skills, and proficient IT skills, particularly in Microsoft Office. This position offers a competitive pay rate and a comprehensive benefits package, including a pension scheme and discounts.

Benefits

Generous pension scheme

Free confidential 24/7 GP consultations

Hundreds of retail and lifestyle discounts

Affordable loans and savings schemes

Free mortgage advice

Qualifications

• Customer service experience is essential, preferably in Supply Chain or Logistics.
• Great communication skills, both written and verbal.
• Excellent IT skills including Microsoft Office.

Responsibilities

• Investigate and resolve customer queries via phone and email.
• Process, release, and monitor customer orders.
• Communicate with internal and external stakeholders.

Skills

Customer service experience

Great communication skills

Excellent IT skills

Experience with Microsoft Office

SAP experience

Tools

Warehouse Management Systems

Job description

A leading logistics company is seeking a dedicated Customer Service Coordinator in Worksop. The role involves resolving customer queries effectively and monitoring orders across various systems. Ideal candidates will have strong customer service experience, excellent communication skills, and proficient IT skills, particularly in Microsoft Office. This position offers a competitive pay rate and a comprehensive benefits package, including a pension scheme and discounts.