Customer Service Coordinator

Vertical Advantage; Woking; On-site; GBP 25,000 - 28,000; Full time

Job summary

A global chemicals manufacturer in Woking is seeking an Order Processor to handle order processing, manage communications, and resolve issues. The ideal candidate will possess excellent communication skills, problem-solving abilities, and familiarity with Microsoft Office. This full-time role offers benefits including 25 days of holiday, a pension scheme, and a hybrid work model of 4 days in-office and 1 day at home.

Benefits

25-days holiday + bank holidays

Pension Scheme

Cycle to Work Scheme

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving skills with a proactive mindset.
• Willingness to learn internal systems.

Responsibilities

• Raise purchase orders based on stock levels and customer requirements.
• Liaise with suppliers, third-party warehouses, and hauliers.
• Monitor and maintain appropriate stock levels in line with policy.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

High level of accuracy and attention to detail

Proficient in Microsoft Office, particularly Word and Excel

Previous experience in customer service, order processing, or administration

Job description

Location: Surrey

Hours: Full-time, 37.5 hours / week (Monday–Friday)

Salary: £25,000 – £28,000

Setup: Full On-site

A global chemicals manufacturer is looking for an order processor to join their team, this company partners with leading suppliers and manufacturers to deliver high-value solutions across various industries. With a strong international presence and a focus on sustainability and innovation, the company supports thousands of customers through efficient supply chain operations, technical expertise, and customer service excellence.

Role Overview

The order processor plays a central role in supporting either the sales function (customer-facing) or the purchasing function (supplier-facing), ensuring smooth day-to-day operations. This role involves handling order processing, managing communications, and resolving issues promptly, while maintaining accurate system records and building strong relationships with stakeholders.

Key Responsibilities

• Raise purchase orders based on stock levels and customer requirements
• Liaise with suppliers, third-party warehouses, and hauliers
• Monitor and maintain appropriate stock levels in line with policy
• Resolve issues such as pricing errors, damaged goods, or late deliveries
• Maintain accurate purchasing records within the ERP system
• Communicate clearly with internal and external stakeholders
• Contribute to process improvements and operational efficiency
• Support cross-functional teams when needed

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving skills with a proactive mindset
• High level of accuracy and attention to detail
• Comfortable working with numbers (pricing, quantities, percentages)
• Proficient in Microsoft Office, particularly Word and Excel
• Willingness to learn internal systems (e.g., ERP, CRM tools)
• Previous experience in customer service, order processing, or administration

Benefits

• 25-days holiday + bank holidays
• 4 days in-office, 1 day at home
• Pension Scheme
• Cycle to Work Scheme