Customer Service Coordinator

Yorkshire Water; South Yorkshire; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A regional water services company is hiring a Customer Service Coordinator to deliver exceptional support to waste customers. The role involves managing trade waste processes and ensuring customer satisfaction. Candidates should possess strong organizational skills and excellent communication abilities, supported by IT proficiency in MS Office and familiarity with Salesforce. This position offers a competitive salary based on experience and includes hybrid working options.

Benefits

Competitive salary

Annual incentive related bonus

Pension scheme with company contribution

Development opportunities

25 days annual leave

Life assurance cover

Flexible working patterns

Qualifications

• Strong customer service ethos providing high-quality service.
• Confident communicator able to build effective relationships.
• Highly organized with a can-do attitude managing workload.
• Excellent IT skills, especially in Microsoft Office and Excel.
• Valid UK driving license required.

Responsibilities

• Provide front-line customer support to waste customers.
• Manage trade waste process from samples to customer updates.
• Resolve customer complaints and track performance.
• Ownership of waste tracking systems and data organization.

Skills

Customer service ethos

Confident communication

Organizational skills

Attention to detail

IT skills (MS Office, Excel)

Tools

Salesforce

Power BI

Job description

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (Band 5B) £26,208 - £30,926
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Customer Service Coordinator progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Hybrid Working, location dependent on successful candidate’s home address – the role will involve some travel to our operational sites, therefore you will require a valid UK driving licence with no more than 6 points.

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Customer Service Coordinator to join the Bioresources team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Bioresources are a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit in:

As our Customer Service Coordinator you will

• You will provide front‑line customer support to our imported waste customers and respond to customer contacts – telephone calls, letters and e‑mails, ensuring customers are happy with our service. You will provide a helpful, efficient and friendly service managing trade waste customers through the origination process from receiving samples to inductions. You will process samples and return updates to our customers. You will resolve and respond to any customer complaints and produce performance reports for the wider Commercial Team.
• You will be responsible for the ownership of waste tracking systems and uploading and organisation of data to the teams CRM system ensuring documentation is stored correctly for compliance purposes.

What skills & qualifications you will need:

• The successful candidate will have a strong customer service ethos and understand the importance and benefits of providing both internal and external customers and colleagues with an exceptionally high level of helpful and attentive service.
• A confident communicator, personable and friendly you will be able to build up effective working relationships with a range of internal and external customers and colleagues.
• You will be able to manage a busy and varied workload, possess a can‑do attitude and be highly organised. You will be able to show attention to detail and follow company processes and act within our Regulatory Framework.
• You will have excellent IT skills particularly with Microsoft Office packages and Excel. Having experience of Salesforce and Power BI would be beneficial.
• The role will involve some travel to our operational sites, therefore you will require a valid UK driving licence with no more than 6 points.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got experience as a Customer Service Coordinator and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre‑employment checks that will include a Basic Disclosure Check, carried out through a Third‑Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter‑Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.