Customer Service Coordinator

ITS (Technical) Ltd; Malvern Hills; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing developer in Bristol is seeking a Customer Service Coordinator for a 6-month fixed term contract. You will manage customer inquiries, appoint contractors for defects, and ensure timely service. Ideal candidates will have previous customer service experience and strong organizational skills. Competitive salary and benefits package offered.

Benefits

Competitive salary

Annual bonus

Generous annual leave

Private medical insurance

Pension scheme

Life assurance

Employee rewards portal

Qualifications

• Previous experience working in customer service.
• Ability to handle complaints in a calm manner.

Responsibilities

• Manage customer service cases efficiently.
• Deal with customer concerns via email and telephone.
• Coordinate contractors for snagging or defects.

Skills

Customer service experience

Good understanding of Microsoft Office

Complaint handling

Strong administrative skills

Good planning and organization skills

Excellent communication skills

Team player

Job description

We are working in partnership with a leading housing developer who have a fantastic opportunity for a Customer Service Coordinator to join their team in Bristol on a 6-month fixed term contract.

As a Customer Service Coordinator, you will deal with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner.

You will be dealing with customer concerns received via email and telephone, appointing contractors to deal with any snagging or defects that arise.

The Package

• Competitive basic salary and annual bonus
• Generous annual leave plus bank holidays
• 2 volunteering days per annum
• Private medical insurance, with employee paid cover
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal including discounts

About You

• Previous experience working in customer service
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints in a calm manner
• Strong administrative skills
• Good planning and organisation skills
• Excellent communications skills
• Team player